11 Replies Latest reply: May 6, 2012 9:37 PM by wiclee
theplaya189 Level 1 Level 1



     This problem has been going on for months now, and i'm sick of it.  everytime i start up itunes and try to access the store.  it just loads, and loads and loads.  it makes no head-way.  ive tried every tip you can think of.  ive checked my internet connection, turned off my firewalls, checked my dns, checked my proxy.  i even ran diagnostics and here is the result


DNS Servers:


Active Connection:LAN Connection
Using Modem:No
Using LAN:Yes
Using Proxy:No


Firewall Information


Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.


Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

iTunes has never successfully accessed the iTunes Store.


it says itunes is not enabled.  so i went to enable, and it is.  so what the heck?

Solved by wiclee on May 6, 2012 6:49 PM Solved

Apparently, N1102 and N1103 both use the same driver, so you can go either model.  Make sure it matches your operating system 32bit or 64bit.  Download version

Reply by wiclee on May 6, 2012 7:02 AM Helpful

Close your iTunes,

Go to command Prompt -


(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".


(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt


In the "Command Prompt" screen, type in


netsh winsock reset


Hit "ENTER" key

Restart your computer.

If you do get a prompt after restart windows to remap LSP, just click NO.


Now launch your iTunes and see if it is working now.


If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:


iTunes 10.5 for Windows: May see performance issues and blank iTunes Store


Reply by wiclee on May 6, 2012 6:40 PM Helpful

Your Wireless is N1100 series.


Go to your Control Panel > Device Manager > expand Network Adapter and see whether it show N1102 or N1103.  Otherwise, what is your PC or Laptop's Brand and Model?

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