1 Reply Latest reply: May 6, 2012 1:52 PM by b noir
pbeatfel Level 1 Level 1 (0 points)

My computer will not let me download the latest version of iTunes because I keep encountering an error with my bonjour.msi program.  I tried to uninstall/reinstall bonjour, but it won't let me because it says that "the feature you are trying to use in on a network resource that is unavailable."  I can't sync my iPod without the undate.  Suggestions?????


iPod touch (4th generation), Windows XP
  • b noir Level 9 Level 9 (72,020 points)

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" /___sbsstatic___/migration-images/183/18316898-1.gif thingy on the Major Geeks page):

     

    http://majorgeeks.com/download.php?det=4459

     

    To install the utility, doubleclick the msicuu2.exe file you downloaded.

     

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:

     

    Cleanup removing bonjour.png

     

    Quit out of CleanUp, restart the PC and try another install. Does it go through this time?