Yioutta
Level 1 (0 points)

Q: Computer must shut down message

I am starting to have my imac go a little nuts on me.  I was importing video from Iphoto to Imovie when the screen went dark and the message "  Your computer must be turned off now, Please press power button.

 

Has anybody else seen this know the cause?  It has happen before in other programs.  Any ideas??

 

Steve

imac, Mac OS X (10.6.4)

Posted on May 6, 2012 11:00 AM

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Q: Computer must shut down message

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  • Helpful answers

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio May 6, 2012 11:05 AM in response to Yioutta
    Level 6 (17,283 points)
    Apple Watch
    May 6, 2012 11:05 AM in response to Yioutta

    That's a kernal panic

    http://www.thexlab.com/faqs/kernelpanics.html

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio May 6, 2012 11:11 AM in response to Yioutta
    Level 6 (17,283 points)
    Apple Watch
    May 6, 2012 11:11 AM in response to Yioutta

    And here

    http://support.apple.com/kb/TS3742

  • by Linc Davis,

    Linc Davis Linc Davis May 6, 2012 1:28 PM in response to Yioutta
    Level 10 (208,044 points)
    Applications
    May 6, 2012 1:28 PM in response to Yioutta

    If you're able to boot, launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.

     

    Select the most recent panic log under System Diagnostic Reports. Post the contents — the text, please, not a screenshot. For privacy’s sake, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post "shutdownStall" or "hang" reports.

     

    If you can't boot in the usual way, try a safe boot. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Safe mode is slower than normal, and some things won’t work at all.

     

    Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.

  • by Yioutta,

    Yioutta Yioutta May 6, 2012 4:04 PM in response to Linc Davis
    Level 1 (0 points)
    May 6, 2012 4:04 PM in response to Linc Davis

    The computer does reboot with no problem, but will occasional shut down

     

     

    Here is the system Diagnostic Report:

     

    un May  6 15:10:56 2012

    panic(cpu 1 caller 0x4ba67b): "soreceive: sb 0x14579924 so 0x145798e0 cc 72 mbcnt 256 mb 0x59e14100 mbtail 0x59e14100 " "lastrecord 0x59e14100\n"@/SourceCache/xnu/xnu-1504.15.3/bsd/kern/uipc_socket2.c:1241

    Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)

    0x5e6cbcf8 : 0x21b837 (0x5dd7fc 0x5e6cbd2c 0x223ce1 0x0)

    0x5e6cbd48 : 0x4ba67b (0x5d64b8 0x5d64ac 0x14579924 0x145798e0)

    0x5e6cbd88 : 0x4b91c4 (0x14579924 0x5d64ac 0x1fe970 0x4)

    0x5e6cbe48 : 0x4a154f (0x145798e0 0x0 0x5e6cbec4 0x0)

    0x5e6cbe78 : 0x49f5f9 (0x8ad6950 0x5e6cbec4 0x0 0x5e6cbf54)

    0x5e6cbf18 : 0x49fd75 (0x5e6cbf54 0x8ad6950 0x300000 0x1)

    0x5e6cbf78 : 0x4f82fb (0x94b3000 0x103fd248 0x104df514 0x1)

    0x5e6cbfc8 : 0x2a251d (0x103fd244 0x0 0x10 0x103fd244)

     

    BSD process name corresponding to current thread: smbd

     

    Mac OS version:

    10K549

     

    Kernel version:

    Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386

    System model name: iMac11,2 (Mac-F2238AC8)

     

    System uptime in nanoseconds: 9673028152201

    unloaded kexts:

    com.apple.nke.webcontentfilter          2.0.0 (addr 0x10b5000, size 0x12288) - last unloaded 6808532681930

    loaded kexts:

    com.symantec.kext.fw          1.0.3f5

    com.symantec.kext.confidentialData          1.4f5

    com.symantec.kext.filesecurity          1.4.3f19

    com.symantec.kext.SymAPComm          11.2.2f3

    com.symantec.kext.pf          4.2.1f7

    com.symantec.kext.ips          3.2f8

    com.symantec.kext.internetSecurity          1.3.2f5

    com.apple.driver.AppleBluetoothMultitouch          54.3

    com.apple.filesystems.autofs          2.1.0

    com.apple.driver.IOBluetoothSCOAudioDriver          2.4.5f3

    com.apple.driver.IOBluetoothA2DPAudioDriver          2.4.5f3

    com.apple.driver.AppleHWSensor          1.9.3d0

    com.apple.driver.AGPM          100.12.31

    com.apple.driver.AppleMikeyHIDDriver          1.2.0

    com.apple.driver.AppleHDA          2.0.5f14

    com.apple.driver.AppleUpstreamUserClient          3.5.7

    com.apple.driver.AppleMCCSControl          1.0.20

    com.apple.kext.ATIFramebuffer          6.3.6

    com.apple.driver.AppleMikeyDriver          2.0.5f14

    com.apple.driver.AudioAUUC          1.57

    com.apple.ATIRadeonX2000          6.3.6

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AudioIPCDriver          1.1.6

    com.apple.driver.AirPort.Atheros21          425.14.7

    com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1

    com.apple.driver.AppleLPC          1.5.1

    com.apple.driver.AppleBacklight          170.0.46

    com.apple.driver.AppleIRController          303.8

    com.apple.driver.AppleUSBCardReader          2.6.1

    com.apple.BootCache          31.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.iokit.SCSITaskUserClient          2.6.8

    com.apple.iokit.IOAHCIBlockStorage          1.6.4

    com.apple.driver.AppleFWOHCI          4.7.3

    com.apple.driver.AppleUSBHub          4.2.4

    com.apple.iokit.AppleBCM5701Ethernet          3.0.5b8

    com.apple.driver.AppleEFINVRAM          1.4.0

    com.apple.driver.AppleAHCIPort          2.1.7

    com.apple.driver.AppleUSBEHCI          4.2.4

    com.apple.driver.AppleACPIButtons          1.3.6

    com.apple.driver.AppleRTC          1.3.1

    com.apple.driver.AppleHPET          1.5

    com.apple.driver.AppleSMBIOS          1.7

    com.apple.driver.AppleACPIEC          1.3.6

    com.apple.driver.AppleAPIC          1.4

    com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0

    com.apple.security.sandbox          1

    com.apple.security.quarantine          0

    com.apple.nke.applicationfirewall          2.1.14

    com.apple.driver.AppleIntelCPUPowerManagement          142.6.0

    com.apple.driver.AppleBluetoothHIDKeyboard          141.5 - last loaded 4840632600407

    com.apple.driver.AppleHIDKeyboard          141.5

    com.apple.driver.IOBluetoothHIDDriver          2.4.5f3

    com.apple.driver.AppleMultitouchDriver          207.11

    com.apple.driver.DspFuncLib          2.0.5f14

    com.apple.driver.AppleProfileReadCounterAction          17

    com.apple.driver.AppleProfileTimestampAction          10

    com.apple.driver.AppleProfileThreadInfoAction          14

    com.apple.driver.AppleProfileRegisterStateAction          10

    com.apple.driver.AppleProfileKEventAction          10

    com.apple.driver.AppleProfileCallstackAction          20

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.kext.ATI4600Controller          6.3.6

    com.apple.kext.ATISupport          6.3.6

    com.apple.iokit.IOFireWireIP          2.0.3

    com.apple.iokit.IOSurface          74.2

    com.apple.iokit.IOBluetoothSerialManager          2.4.5f3

    com.apple.iokit.IOSerialFamily          10.0.3

    com.apple.iokit.IOAudioFamily          1.8.3fc2

    com.apple.kext.OSvKernDSPLib          1.3

    com.apple.driver.AppleHDAController          2.0.5f14

    com.apple.iokit.IOHDAFamily          2.0.5f14

    com.apple.iokit.IO80211Family          320.1

    com.apple.iokit.AppleProfileFamily          41

    com.apple.driver.AppleSMC          3.1.0d5

    com.apple.driver.IOPlatformPluginFamily          4.7.0a1

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleBacklightExpert          1.0.1

    com.apple.iokit.IONDRVSupport          2.2.1

    com.apple.iokit.IOGraphicsFamily          2.2.1

    com.apple.driver.BroadcomUSBBluetoothHCIController          2.4.5f3

    com.apple.driver.AppleUSBBluetoothHCIController          2.4.5f3

    com.apple.iokit.IOBluetoothFamily          2.4.5f3

    com.apple.iokit.IOUSBHIDDriver          4.2.0

    com.apple.iokit.IOSCSIBlockCommandsDevice          2.6.8

    com.apple.iokit.IOUSBMassStorageClass          2.6.7

    com.apple.driver.AppleUSBMergeNub          4.2.4

    com.apple.driver.AppleUSBComposite          3.9.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8

    com.apple.iokit.IOBDStorageFamily          1.6

    com.apple.iokit.IODVDStorageFamily          1.6

    com.apple.iokit.IOCDStorageFamily          1.6.1

    com.apple.driver.XsanFilter          402.1

    com.apple.iokit.IOAHCISerialATAPI          1.2.6

    com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8

    com.apple.iokit.IOFireWireFamily          4.2.6

    com.apple.iokit.IOUSBUserClient          4.2.4

    com.apple.iokit.IONetworkingFamily          1.10

    com.apple.iokit.IOAHCIFamily          2.0.6

    com.apple.iokit.IOUSBFamily          4.2.4

    com.apple.driver.AppleEFIRuntime          1.4.0

    com.apple.iokit.IOHIDFamily          1.6.6

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          6

    com.apple.driver.DiskImages          289

    com.apple.iokit.IOStorageFamily          1.6.3

    com.apple.driver.AppleACPIPlatform          1.3.6

    com.apple.iokit.IOPCIFamily          2.6.5

    com.apple.iokit.IOACPIFamily          1.3.0

  • by Linc Davis,

    Linc Davis Linc Davis May 6, 2012 4:50 PM in response to Yioutta
    Level 10 (208,044 points)
    Applications
    May 6, 2012 4:50 PM in response to Yioutta

    Uninstall the useless Symantec product according to the developer's instructions, then reboot and see whether there's any improvement.

  • by Yioutta,

    Yioutta Yioutta May 6, 2012 7:05 PM in response to Linc Davis
    Level 1 (0 points)
    May 6, 2012 7:05 PM in response to Linc Davis

    Ill give it a shot.  What points to the symantec product?  The above code is greek to me.

    Thanks

  • by Linc Davis,

    Linc Davis Linc Davis May 6, 2012 7:08 PM in response to Yioutta
    Level 10 (208,044 points)
    Applications
    May 6, 2012 7:08 PM in response to Yioutta

    What points to the symantec product?

     

    The fact that it's there.

  • by John Galt,

    John Galt John Galt May 6, 2012 8:04 PM in response to Yioutta
    Level 9 (50,514 points)
    Mac OS X
    May 6, 2012 8:04 PM in response to Yioutta

    You may know Symantec by the name Norton Anti-Virus, Norton 360 etc. Search the forums for many problems associated with it.

     

    Link to Norton's uninstaller instructions:

     

    https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english &ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

  • by Yioutta,

    Yioutta Yioutta Jul 27, 2012 7:45 PM in response to Yioutta
    Level 1 (0 points)
    Jul 27, 2012 7:45 PM in response to Yioutta

    I did all the software updates from Apple and the problem went away.  still have Norton on.

  • by SJCHKG,

    SJCHKG SJCHKG Sep 4, 2013 1:23 AM in response to Linc Davis
    Level 1 (0 points)
    Sep 4, 2013 1:23 AM in response to Linc Davis

    Linc Davis, you seem to be a bit of a guru. I'd appreciate you taking a look at my kernel headache, as below, if you have a moment.

     

    Warm regards,

     

    SJCHKG

     

    https://discussions.apple.com/thread/5283939