1 Reply Latest reply: May 6, 2012 1:52 PM by gdgmacguy
Missdomoniqueis Level 1 Level 1

IPhone 4s black screen but hear sound. I then reset and it continues to happen? What's the next step?


iPhone 4S, iOS 5.1
  • gdgmacguy Level 7 Level 7

    Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new device.

     

    If you have gone through ALL the above steps and are still having problems, then you'll need to bring your phone into Apple for evaluation.