9 Replies Latest reply: May 19, 2012 6:45 PM by geoseg
geoseg Level 1 (0 points)

Tried everything I've read on this site to reinstall original OS X 10.6 Application DVD (issued April 2010), still won't install. Any new thoughts on this problem?



MacBook, Mac OS X (10.6.8), Ilife won't load
  • CMCSK Level 6 (10,640 points)

    Your topic is different from your post.  Do you want to install iLife or just custom install iDVD?  Or do you want to custom install the DVD player?









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  • geoseg Level 1 (0 points)

    Sorry for the confusion CMCSK:


    My daughter purchased the computer in April, 2010 and 2 disks came with it. The Snow Leopard disk and the Application disk. They were loaded and the computer worked fine. She bought a new mac and decided to give me this one.

    The hard drive was erased, then reinstalled the Snow Leopard OS X 10.6 disk, That worked fine. Then tried to install the Appplication Disk (my understanding is that iLife is on this disk). The process failed.

    I read that the Application disk may expire the end of March 2012. I was told to try and back date the computer to allow this disk to work (Not). I updated to OS X 10.6.8 as well as other updates recommended by Apple, still didn't work. I've tried all the things I've found on this site with the exception of getting a new Application disk. Apple is sending me a new Application disk to try. If that don't work, then I'm stumped.

    It seems odd that the Application disk I have is bad because it worked fine when the computer was newand the disk was kept in a safe place and definatley looks fine.

    Thanks for you reply

  • carlfromgrand haven Level 1 (0 points)

    Weird, having this exact problem right now. Mid 2010 Mac mini purchased July 2011. Erased the hard drive and installed Mac OS 10.6.4 just fine from the included DVDs. Now trying to install iLife from the included DVD and it just fails each time and says contact the manufacturer. The disc looks perfect. Never had this problem with a Mac before.


    Very curious to hear if anyone has an answer. I will also post if I find anything else out.

  • carlfromgrand haven Level 1 (0 points)

    Okay, just installed the Mac OS 10.6.8 combo update and still no luck with my fresh iLife 11 install. Then I ran Software Update again and saw there was an Apple Software Installer Update 1.0. I applied it and then ran the iLife 11 installer and it worked perfectly. My problem is solved. Yippee!!


    Look for this update:

    Apple Software Installer Update 1.0

    This update addresses an issue that may prevent certain Apple software from installing. This update is recommended for all users running Mac OS X 10.6.8.

  • geoseg Level 1 (0 points)

    I tried the Installer Update 1.0 as well, but still didn't work.

  • CMCSK Level 6 (10,640 points)

    While you are waiting for Apple to send you a replacement disc -


    Disconnect all peripherals from your computer.

    Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.

    Select your language.

    Once on the desktop, select Utility in the menu bar.

    Select Disk Utility.


    Select the disk or volume in the list of disks and volumes, and then click First Aid.

    Click Repair Disk.

    Restart your computer when done.


    Repair permissions after you reach the desktop-http://docs.info.apple.com/article.html?artnum=25751 and restart your computer.


    Try to install iLife again from the disc.  If you want to custom install iDVD and nothing else from the iLife suite - follow the disc instructions for custom install.  iDVD should be inside the Bundled Software or Applications folder.  If not you may need pacifist to custom install.


    Snow Leopard Installer discs include an Optional Installs installer.  Just launch the installer and click the Continue buttons until you reach the Custom Install screen. Click the triangle next to Applications, click the box next to the application you want to custom install, and click the Install button to install the application. With both the Tiger and Leopard Installer discs the Applications area of the Custom Install screen includes options for installing Address Book, iCal, iChat, iTunes, Mail, Oxford Dictionaries, Safari, and X11. Other options include Additional Fonts, Language Translations, and Printer Drivers.  If you’d like to reinstall applications that aren’t offered in the Custom Install screen—applications in the Utilities folder or in the Bundled Software folder for example—you can use Pacifist - http://www.charlessoft.com/ 


    To use Pacifist: Insert your Mac OS X Installer disc. Download Pacifist and launch it. In the window that appears click the Open Apple Install Discs button. A window will appear offering you the single choice to look at the OSInstall package. Click OK.  Pacifist will churn away for a bit and then you’ll see a window titled OSInstall.mpkg. In this window you can dig down through the hierarchy of folders to find what you seek or you can enter the name of what you’re after in the Find field and press Return. A drawer appears that lists the names of matching files.  To install an item click the Install button in the upper-left corner of the window. You’ll be prompted for your administrator’s password. Enter it, click OK, and the item will be installed into its proper location on your Mac’s hard drive.









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  • geoseg Level 1 (0 points)

    Sorry, the above info didn't work.


    However, the new disk came and it worked.

    Thanks to everyone for your help!!

  • CMCSK Level 6 (10,640 points)

    you-re-welcome.gifand thanks for the update.

  • geoseg Level 1 (0 points)

    One more thing worth mentioning. I got another ilife disk from Apple before I could reinstall it. Read above!!

    They charged $18.00 for it. My daughter bought the computer about 16 months ago, erased the hard drive to clean everything up for me, but as mentioned above it didn't work.

    All software was loaded on the computer when she purchased it. When we couldn't reload the application disk, we had to go to Apple.

    How they have the gall to sell these computers for the price they do and then within 2 years of the purchase set up the software so it won't work on a reinstall and CHARGE for  ANOTHER DISK is really something. Don't get me wrong, I love their computers but their support is the PITS.