Doc Aug
Level 1 (5 points)

Q: Windows 7, iTunes 10.6.1.7 - unable to connect to iTunes store

So, I recently (January 2012) purchased a new computer running Windows 7.  I have iTunes 10.6.7.1.  However, I can not connect to the iTunes store.  I have disable my firewall, changed settings in Windows, uninstalled and reinstalled iTunes, followed all of the suggestions on the support page.  But, I still have not connect.  I seriously need help.

iPhone 3GS, Windows 7

Posted on May 6, 2012 5:29 PM

by wiclee,Solvedanswer
wiclee wiclee
Level 5 (6,967 points)
A:

Close your iTunes,

Go to command Prompt -

 

(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

 

(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

 

In the "Command Prompt" screen, type in

 

netsh winsock reset

 

Hit "ENTER" key

Restart your computer.

If you do get a prompt after restart windows to remap LSP, just click NO.

 

Now launch your iTunes and see if it is working now.

 

If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

 

iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

http://support.apple.com/kb/TS4123?viewlocale=en_US

Posted on May 6, 2012 5:47 PM

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Doc Aug

Q: Windows 7, iTunes 10.6.1.7 - unable to connect to iTunes store

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  • Helpful answers

  • by wiclee,Solvedanswer

    wiclee wiclee May 6, 2012 5:47 PM in response to Doc Aug
    Level 5 (6,967 points)
    May 6, 2012 5:47 PM in response to Doc Aug

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • by Doc Aug,

    Doc Aug Doc Aug May 6, 2012 7:01 PM in response to wiclee
    Level 1 (5 points)
    May 6, 2012 7:01 PM in response to wiclee

    Thank you so very  much.  I had done this but not "Run as Administrator".  I guess that was the key.  You are the bomb! 

  • by wiclee,

    wiclee wiclee May 6, 2012 7:03 PM in response to Doc Aug
    Level 5 (6,967 points)
    May 6, 2012 7:03 PM in response to Doc Aug

    You're very welcome. :-)

  • by BenignofromTX,

    BenignofromTX BenignofromTX Sep 23, 2013 8:58 PM in response to wiclee
    Level 1 (0 points)
    Sep 23, 2013 8:58 PM in response to wiclee

    I had been searching for an answer for months to this same problem and was about ready to drag my PC and iphone to the apple store.   I was able to successfully backup my iphone after executing the winsock reset command.  THANK YOU!