2 Replies Latest reply: Jun 6, 2012 4:16 AM by the ed tree
emilie13 Level 1 (0 points)

Everytime I try to click on software udpate it says "Checking for new software" with a progress bar and then

"The Software Update Server is not responding. Check to make sure your network connection is operating normally. If there are no issues with your connection, contact your network administrator for assistance."


My internet connection is fine and I suspect this is related to the Lion download. Please help!

MacBook Pro, Mac OS X (10.7.3)
  • Linc Davis Level 10 (192,265 points)

    Launch the Console application in any of the following ways:


    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.


    Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update.


    Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.


    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • the ed tree Level 1 (0 points)


    Re: Software Update can’t find the update server

    Sep 8, 2008 12:49 AM (in response to blue.blar)

    This just worked for me:

    Hi blue,



    Assuming that your Internet connectivity is working fine otherwise—



    Try moving (if you'd like to replace it if this doesn't fix the problem) or deleting the file /Library/Preferences/com.apple.SoftwareUpdate.plist.



    If that doesn't work, I'd go to Apple's downloads page and get the 10.5.4 combo updater and install that. That might fix it.



    Hope that helps!


    iBook, iMac (early Intel), MacBook, Mac OS X (10.5.4)

    File must fgo in trash though