5 Replies Latest reply: May 6, 2012 8:11 PM by steve359
lc_sc26 Level 1 Level 1

I hit my macbook pro while It was on its case. Today I realize that the dvd driver doesn't work. I call nad they told me that the hardware was cover by the one year warranty if I didn't drop it. Do you think it will be still cover if i tell them I hit it?


MacBook Pro (13-inch Late 2011), Mac OS X (10.7.3)
Reply by steve359 on May 6, 2012 6:42 PM Helpful

Take it where "abuse/accident" is covered.  But be aware that *ANY* impact bifg enough to disable the DVD drive could have damaged more.  Apple is the best place usually a complete diagnosis, as opposed to WerstBuy/GeekGuys or others.

 

If your problem was "put a mini-DVD into the DVD slot and it does not come out", I would say "where you bought it because you know there is no other damage.

 

But there may be other damage.

 

I guess you could worse that "the place you bought it", and then keep an eye on it and back it up daily in case they do not catch all of the damage.  But Apple *will* charge you for any damage they find.

All replies

  • steve359 Level 6 Level 6

    Impacts are considered accident/abuse.

     

    And do not count on them not knowing.  They have many years of seeing devices brought in.

  • lc_sc26 Level 1 Level 1

    What do you suggest me to do , take it to an apple store or take it to where a bought it( when i bought it I bought a plan for damge while handling)?

  • steve359 Level 6 Level 6

    Take it where "abuse/accident" is covered.  But be aware that *ANY* impact bifg enough to disable the DVD drive could have damaged more.  Apple is the best place usually a complete diagnosis, as opposed to WerstBuy/GeekGuys or others.

     

    If your problem was "put a mini-DVD into the DVD slot and it does not come out", I would say "where you bought it because you know there is no other damage.

     

    But there may be other damage.

     

    I guess you could worse that "the place you bought it", and then keep an eye on it and back it up daily in case they do not catch all of the damage.  But Apple *will* charge you for any damage they find.

  • lc_sc26 Level 1 Level 1

    Thank you so much.

    I will take it to the apple store to know if there is any other damage.

  • steve359 Level 6 Level 6

    I wish you minimal damage ... the kind covered by the "damage" warranty ...