HT203433: Get help using Automatic Downloads for purchased Apps, Music, and Books

Learn about Get help using Automatic Downloads for purchased Apps, Music, and Books
willardfromca
Level 1 (0 points)

Q: I have done all of the above and neither my IPod or IPad will auto down load book smaples. The Auto switches just turn off after a few seconds.

I have tried to follow the steps and everything the HELP steps say to do is completed. Yet the slide "on" switches on both the iPad and iPod will not stay in the on position. They immediately slide to off. I get the error message they must be turned on........ Is there some other setting or trick to this? I want to preview boooks from itunes store. The version of iBooks is the latest also. Even though my job involves computer programming, I find these Apple products have such limited support for such expensive objects. I have had two college students check this to avail also, one of whom just graduated with a computer science degree...... Very discouraging

iPod touch (4th generation), iOS 5.1, Been Authorized, Auto on in iTunes

Posted on May 6, 2012 7:41 PM

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willardfromca

Q: I have done all of the above and neither my IPod or IPad will auto down load book smaples. The Auto switches just turn off after a ... more

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  • by diesel vdub,

    diesel vdub diesel vdub May 7, 2012 7:10 AM in response to willardfromca
    Level 7 (22,030 points)
    May 7, 2012 7:10 AM in response to willardfromca

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Has any of this been tried?

  • by willardfromca,

    willardfromca willardfromca May 7, 2012 7:57 AM in response to diesel vdub
    Level 1 (0 points)
    May 7, 2012 7:57 AM in response to diesel vdub

    I have tried all the steps in the users guide except the restore as new. The reason I have not taken the time to do this two new devices do not work. When I got the iPod back in December, it did not work. I was taking an international trip and wanted to see some book samples and could not. I have been busy since the trip and haven't taken time to try to trouble shoot. Now my company gave me a iPad for being a very long term employee and it does the same thing. That is why I spent hours reading the FAQs, etc, trying to make the switches stay on. That is why I do not think it worth the time to reset as new.. Being a computer tech, It appears to me that the problem lies in the iTunes program on my desktop, rather than both new IOS devices.

    Thanks in advance for the thoughts and suggestions.