HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits
rshgolfer
Level 1 (0 points)

Q: itunes installation

The itunes software installation process stops. The message says, cannot find itunes msi. Any suggestions

Windows XP

Posted on May 6, 2012 9:41 PM

Close
rshgolfer

Q: itunes installation

  • All replies
  • Helpful answers

  • by b noir,

    b noir b noir May 6, 2012 10:58 PM in response to rshgolfer
    Level 9 (72,129 points)
    May 6, 2012 10:58 PM in response to rshgolfer

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" /___sbsstatic___/migration-images/183/18319938-1.gifthingy on the Major Geeks page):

     

    http://majorgeeks.com/download.php?det=4459

     

    To install the utility, doubleclick the msicuu2.exe file you downloaded.

     

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:

     

    Cleanup removing itunes.png

     

    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?