Facetime does not activate, even the facetime preferences option is not available

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Level 1

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Facetime does not activate, even the facetime preferences option is not available

My facetime was working fine until recently it asked for a login and this time when I did login with my Apple id, it prompted for email verification. However it is not able to complete the verification and keeps giving the following error message : Could not verify the email address. Please check your network connection and try again.

I have checked the support forums and they all point towards preferences. Problem is that the preferences option for face time is grayed out and I am not able to use them.

Any suggestions what could be wrong ?

MacBook Pro (13-inch Early 2011), Mac OS X (10.7.3)

Posted on May 7, 2012 4:35 AM

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Answer 1

Best reply

Wayne Contello

Level 7

26,529 points

May 7, 2012 4:46 AM in response to Megha.c

You can remove the Facetime Preferences and try again to set up by going to your users preferences folder. To do this:

0) Quit Facetime

1) switch to the Finder

2) hold the <option> key and

3) select the menu item "Go > Go To Folder…" then

4) enter the path "~/Library/Preferences/", then hit return

5) now find the file "com.apple.FaceTime.plist" and move this to the "Trash" but do NOT empty

Now start Facetime and see if you can complete the setup. IF the setup completes you may ampty the trash

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Answer 2

Megha.c Author

Level 1

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May 7, 2012 5:13 AM in response to Wayne Contello

Thanks for your help but it still wont verify the email id and keeps showing the same error message.

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Answer 3

May 7, 2012 5:22 AM in response to Megha.c

Have you restarted your computer? Have tried using FaceTime in another User space?

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