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can't remove older version of bonjour

anyone have this message? My computer running windows xp can't install the latest version of Itunes. I keep getting this message. I deleted the old version of Itunes, reinstalled, re reinstalled; went through my computer and deleted all the bonjour files I could fine hoping that would fix it nothing seems to work. any suggestions?

Posted on May 7, 2012 8:47 PM

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Posted on May 7, 2012 9:39 PM

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" User uploaded file thingy on the Major Geeks page):


http://majorgeeks.com/download.php?det=4459


To install the utility, doubleclick the msicuu2.exe file you downloaded.


Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:


User uploaded file


Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

3 replies
Question marked as Best reply

May 7, 2012 9:39 PM in response to ccpilot

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" User uploaded file thingy on the Major Geeks page):


http://majorgeeks.com/download.php?det=4459


To install the utility, doubleclick the msicuu2.exe file you downloaded.


Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:


User uploaded file


Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

can't remove older version of bonjour

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