Apple 10.6.1 software update fails over and over.

Question

I recently installed an ATI 5770 on my Mac Pro 1,1, works perfect in 10.6..4We have another Mac Pro 3,1, whose 8800GT card died, so we replaced it with another ATI 5770.We cant upgrade the OS from 10.6 to 10.6.1 until we reach 10.6.4, all of the updates are failing.message: The installation failed. An unknown installation error occuredWe are not able to upgrade the OS not even to 10.6.1, and on my machine I had no such problems.Any help or if anyone has experienced these "upgrade" problems, is greatly appreciated.

MNaranjo · Answer

Just wanted to add that we have tried different intsallers downloaded from different machines, and we also tried installing the update through Target Disk mode with no results.

Linc Davis · Answer

Launch the Console application in any of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens. ☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update.Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

MNaranjo · Answer

Will do as soon as we get the chance later on today. Thanks for the help Linc.

MNaranjo · Answer

Linc, here is the install log.May  8 00:31:12 soprano-tonys-Mac-Pro Software Update[342]: JS: 10.6May  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: @(#)PROGRAM:Install  PROJECT:Install-572May  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: @(#)PROGRAM:Installer  PROJECT:Installer-430.1May  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: Hardware: MacPro3,1 @ 3.00 GHz (x 8), 2048 MB RAMMay  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: Running OS Build: Mac OS X 10.6 (10A432)May  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: Env: PATH&#x3D;/usr/bin:/bin:/usr/sbin:/sbinMay  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: Env: TMPDIR&#x3D;/var/folders/wu/wuuCqmdgFDmOb1X6l3g5H++++TI/-Tmp-/May  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: Env: SHELL&#x3D;/bin/bashMay  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: Env: HOME&#x3D;/Users/sopranotonyMay  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: Env: USER&#x3D;sopranotonyMay  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: Env: LOGNAME&#x3D;sopranotonyMay  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: Env: DISPLAY&#x3D;/tmp/launch-nCfgKx/:0May  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: Env: SSH_AUTH_SOCK&#x3D;/tmp/launch-UetMpG/ListenersMay  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: Env: Apple_PubSub_Socket_Render&#x3D;/tmp/launch-LgIBIz/RenderMay  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: Env: COMMAND_MODE&#x3D;unix2003May  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: Env: __CF_USER_TEXT_ENCODING&#x3D;0x1F5:0:0May  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: Mac OS X Update  Installation LogMay  8 00:31:24 soprano-tonys-Mac-Pro Installer[366]: Opened from: /Volumes/Mac OS X 10.6.1 Update/MacOSXUpd10.6.1.pkgMay  8 00:31:25 soprano-tonys-Mac-Pro Installer[366]: Package Authoring Warning: Package reference does not include required hash for package id patch.May  8 00:31:25 soprano-tonys-Mac-Pro Installer[366]: Package Authoring Warning: Package reference does not include required hash for package id auto.May  8 00:31:56 soprano-tonys-Mac-Pro runner[371]: Administrator authorization granted.May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: &#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D; &#x3D;May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: User picked Standard InstallMay  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: Choices selected for installation:May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]:            Install: "Mac OS X Update"May  8 00:32:01: --- last message repeated 1 time ---May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]:                        MacOSXUpd10.6.1.pkg#MacOSXUpd10.6.1.pkg : manual : 1.0.1.1249367152May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: &#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D; &#x3D;May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: It took 0.00 seconds to summarize the package selections.May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: -[IFDInstallController(Private) _buildInstallPlan]: location &#x3D; file://localhostMay  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Mac%20OS%20X%2010.6.1%20Update/MacOSXUpd10.6.1.pkg#Mac OSXUpd10.6.1.pkgMay  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: Will use PK sessionMay  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: Starting installation:May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: Configuring volume "Main Drive"May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: Preparing disk for local booted install.May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: Free space on "Main Drive": 203.1 GB (203100319744 bytes).May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: Create temporary directory "/var/folders/wu/wuuCqmdgFDmOb1X6l3g5H++++TI/-Tmp-//Install.366WR4hRK"May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: IFPKInstallElement (1 packages)May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: Failed install preflight: Error Domain&#x3D;PKInstallErrorDomain Code&#x3D;102 UserInfo&#x3D;0x12b02ca50 "The package “MacOSXUpd10.6.1.pkg” is untrusted." Underlying Error&#x3D;(Error Domain&#x3D;NSOSStatusErrorDomain Code&#x3D;-2147409654 UserInfo&#x3D;0x12b028a60 "The operation couldn’t be completed. CSSMERR_TP_CERT_EXPIRED")May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: IFDInstallController 778D510 state &#x3D; 7May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: Displaying &#x27;Install Failed&#x27; UI.May  8 00:32:01 soprano-tonys-Mac-Pro Installer[366]: &#x27;Install Failed&#x27; UI displayed message:&#x27;An unknown installation error occurred.

The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.&#x27;.May  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: @(#)PROGRAM:Install  PROJECT:Install-572May  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: @(#)PROGRAM:Installer  PROJECT:Installer-430.1May  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Hardware: MacPro3,1 @ 3.00 GHz (x 8), 2048 MB RAMMay  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Running OS Build: Mac OS X 10.6 (10A432)May  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Env: PATH&#x3D;/usr/bin:/bin:/usr/sbin:/sbinMay  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Env: TMPDIR&#x3D;/var/folders/wu/wuuCqmdgFDmOb1X6l3g5H++++TI/-Tmp-/May  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Env: SHELL&#x3D;/bin/bashMay  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Env: HOME&#x3D;/Users/sopranotonyMay  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Env: USER&#x3D;sopranotonyMay  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Env: LOGNAME&#x3D;sopranotonyMay  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Env: DISPLAY&#x3D;/tmp/launch-lhO3xE/:0May  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Env: SSH_AUTH_SOCK&#x3D;/tmp/launch-p5TCO3/ListenersMay  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Env: Apple_PubSub_Socket_Render&#x3D;/tmp/launch-QKB786/RenderMay  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Env: COMMAND_MODE&#x3D;unix2003May  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Env: __CF_USER_TEXT_ENCODING&#x3D;0x1F5:0:0May  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Mac OS X Update  Installation LogMay  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Opened from: /Volumes/Mac OS X 10.6.1 Update/MacOSXUpd10.6.1.pkgMay  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Package Authoring Warning: Package reference does not include required hash for package id patch.May  8 11:38:10 soprano-tonys-Mac-Pro Installer[360]: Package Authoring Warning: Package reference does not include required hash for package id auto.May  8 11:38:21 soprano-tonys-Mac-Pro runner[364]: Administrator authorization granted.May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: &#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D; &#x3D;May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: User picked Standard InstallMay  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: Choices selected for installation:May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]:            Install: "Mac OS X Update"May  8 11:38:22: --- last message repeated 1 time ---May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]:                        MacOSXUpd10.6.1.pkg#MacOSXUpd10.6.1.pkg : manual : 1.0.1.1249367152May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: &#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D; &#x3D;May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: It took 0.00 seconds to summarize the package selections.May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: -[IFDInstallController(Private) _buildInstallPlan]: location &#x3D; file://localhostMay  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Mac%20OS%20X%2010.6.1%20Update/MacOSXUpd10.6.1.pkg#Mac OSXUpd10.6.1.pkgMay  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: Will use PK sessionMay  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: Starting installation:May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: Configuring volume "Main Drive"May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: Preparing disk for local booted install.May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: Free space on "Main Drive": 203.02 GB (203023384576 bytes).May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: Create temporary directory "/var/folders/wu/wuuCqmdgFDmOb1X6l3g5H++++TI/-Tmp-//Install.360Eotnlt"May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: IFPKInstallElement (1 packages)May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: Failed install preflight: Error Domain&#x3D;PKInstallErrorDomain Code&#x3D;102 UserInfo&#x3D;0x100378a70 "The package “MacOSXUpd10.6.1.pkg” is untrusted." Underlying Error&#x3D;(Error Domain&#x3D;NSOSStatusErrorDomain Code&#x3D;-2147409654 UserInfo&#x3D;0x1003756b0 "The operation couldn’t be completed. CSSMERR_TP_CERT_EXPIRED")May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: IFDInstallController 2815E570 state &#x3D; 7May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: Displaying &#x27;Install Failed&#x27; UI.May  8 11:38:22 soprano-tonys-Mac-Pro Installer[360]: &#x27;Install Failed&#x27; UI displayed message:&#x27;An unknown installation error occurred.

The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.&#x27;.Thank you.

Linc Davis · Answer

The update you&#x27;re trying to install is apparently too old and has an expired certificate. Download the 10.6.8 combo updater instead, or try Software Update.

MNaranjo · Answer

We need to be at 10.6.4 fot the 5770 to work, and we do not want to go higher because of certain applications that we need to keep the version as low as possible, ideal at 10.6.4, which is the setup of the rest of the machines here.What boggles me is the fact that the same procedure worked for other machines, some older (MacPro 1,1).Thank you for your help Linc, much appreciated.

The hatter · Answer

you need 10.6.5 or higher for the 5770 to work properly. That means you want to be at where OS X was out in mid 2010 or earlier. What about 10.6.8? you miss on all the latest security updates for one. that means you have apps that have not been updated in two years almost let alone Lion. May be turn the focus to why you can&#x27;t update beyond 10..6.4. I recall threads about 10.6.4 causing issues and the graphic drivers were causing trouble in CS for one thing.

Grant Bennet-Alder · Answer

How about this 10.6.4 combo to get you started:Mac OS X v10.6.4 Update (Combo)

Linc Davis · Answer

The log says the certificate on the update has expired. I don&#x27;t know of any other way to interpret that message.

MNaranjo · Answer

Linc, you were absolutely correct. It just so happenned those certificates expired on March the 23rd, that&#x27;s why they worked on our prior machine, and not now.Grant, thank you so much, the combo update worked perfectly.Mad Hatter, I will look into upgrading the OS for those problems you mentioned. We run old Avid Media Composer systems, and since we are working abroad traveling, this is what we have to work with. Thanks for the help, you seem to have helped with every issue I have ever posted.The great thing is that we can have a sales pitch meeting tonight and use the machine to show the media.Thank you all very much for your help, you saved our *****.Just for the sake of information, 2 Mac Pros (1,1 / 3,1) running OS 10.6.4, with upgraded ATI 5770&#x27;s, confirmed working, dual monitors working AFTER the Snow Leoprad Graphic Update 1.0

jgusho · Answer

You can change the date of computer for installing the software updates. just disconnect from internet and manually install old updates by changing the date.