iCloud email down - 8th May 06:30 GMT UK

I also just got off the phone with a helpful support guy. He also escellated the issue to Apple Engineers. He said it might take a couple days to get to the bottom of it, but he's pretty confident that the emails still exist somewhere.

This happened to my daughter last night (she is at college) - and she is in the middle of finals, and needed an email with finals instruction in it. It hasn't happened to the 3 other accounts we have - We had our mac.com accounts forever, and no problems. We have all gradually moved to the cloud - my daughter just last week. Now this.

I hope they get this cleared up - this is ridiculous.

I'm also on iCloud and had the same thing happen. Only my support person was not as helpful. He has escalated to Apple engineers and indicated he wouldn't be able to restore my data. He said the tool they have can only restore mail that has been deleted. The 26 mails he was able to restore were all the items I deleted about an hour ago.

Fortunately I do have a time machine back up from Sunday night.

I was surprised to learn that even thouogh I have the "keep messages for offline viewing" feature selected, that is not the same as automatically storing locally.

Apparently the only way to do that is either drag the content to you "On My Mac" folder, or set up an auto rule to do the same. Massive fail. This is at least one thing that MSFT has done better than Apple; at least in MSFT Outlook you can set default local copy in preferences.

Me too. All .me email is gone prior to 7am this morning. I'm on the west coast of US (if that matters). Spoke to tech support, and although it took a while to get an answer, I was told that the demand for iCloud exceeded expectations, and that they were migrating over to larger / better servers. This is affecting a select set of customers, and would be resolved in "a few hours". Needless to say, I'm not impressed. This could have been handled better at many levels. Let's hope that it's back up soon. This is a huge inconvenience and distraction.

Arg. 2pm and this hasn't been resolved. Followup calls with Apple tech support have shown a disconnect between the customer support and backend teams. I've been told to be patient while customer support gets a firm answer from the technical team. It looks like someone really blew it here.

All of my mail from before this morning has been restored. However, all of the mail that I received today is missing.

Same here. All mail back except for today's.

Me too! All's back (except for things that came in after 7:00pst). I'm wondering if Apple's going to pay for my antacids...

Hi !

On May, 7 I got the same issue with my iPhone 4S and firmware 5.1.1 update.

All mail are lost !!!

I got an Apple Protection Plan, and after the ticket of this evening I hope Apple Tech can restore all my data.

AAAAAhhhhhhhhhhhrrrgggg !!!

Why I choosen iCloud?

Answer:

Because I thought to solve backup issues... however...frustration!

Keep in touch.

Enrico

Same here, had to reenter password last evening and this morning, email was gone on every device!

I went on iCloud.com, logged in, and my mails were there. I restarted Mail on my mac then they all reappeared.