Itunes store will not connect

I am unable to connect to Itunes on my PC with Windows XP. I have run all the troubleshooting diagnostics to no avail. I can syn my library but that is all.

Windows XP

Posted on May 8, 2012 9:36 AM

Reply
1 reply

May 8, 2012 9:51 AM in response to columbiagal

Close your iTunes,

Go to command Prompt -


(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".


(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt


In the "Command Prompt" screen, type in


netsh winsock reset


Hit "ENTER" key

Restart your computer.

If you do get a prompt after restart windows to remap LSP, just click NO.


Now launch your iTunes and see if it is working now.


If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:


iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

http://support.apple.com/kb/TS4123?viewlocale=en_US

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Itunes store will not connect

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.