I cannot see my iPod in my iTunes or in Computer

Question

Level 1

10 points

I cannot see my iPod in my iTunes or in Computer

I am running Windows 7 on a Toshiba Satellite L650 - 0DM (which was purchased March 2011, and had repair work done on it from November 2011 to January 2012). When I first got my laptop, my computer and iTunes both recognized my iPod (iPod nano 5th gen), but for the past few months it has not. If I have my iPod plugged in before I start iTunes, my laptop will not open iTunes until I unplug my iPod. My laptop will also not shut down if my iPod is plugged in, and will only shut down if I unplug it. It will recognize that my iPod is plugged in and connected but in Computer, it does not show up. The iPod is recognized in Device Manager. If I try to safely eject my iPod, it tells me that other programs are using it, even though everything is shut down. This also happens with my flash drives, but my flash drives are working properly and are recognized in Computer. I know that it is not a problem with my USB cord or iPod because it works fine in my XP desktop. This problem is also happening with my brand-new iPod Classic, which I have not put anything on yet. I have used the original cords with both iPods and it still does not work. Other things I have tried to do that have showed no success:

Restart computer
Uninstall/reinstall iTunes and all Apple programs
Renaming for a higher drive (Other drives aren't in E: drive)
Stopping the 2 high-speed USB ports on my laptop and re-enabling them (they are the only two USB ports I have)
Putting iPod into disk mode
Putting anti-virus programs on my computer and doing a full-scan
Disk defragment
Deleting Temp folder (I have stopped all programs on my laptop and it still won't let me)
Stopped iTunes/Apple services and re-enabled them
Updating Driver Software

The only thing that I haven't tried is updating the BIOS, which seems like extreme measures and I don't want to do it unless I absolutely have to.

I am incredibly frustrated and ready to throw out my laptop and two iPods at any given moment, so please help!

iPod nano, Windows 7

Posted on May 8, 2012 4:11 PM

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Answer 1

Ejigah

Level 1

12 points

May 4, 2017 10:48 AM in response to n3cr0ph4g1st

I share in the problem above thst you proposed a solution for. I have tried what you said and the Roll back driver is still blurred. What do I do next? This ipod classic is new but my pc is unable to see it. It charges forever and when I turn it off by holding the centr and menu button it gives the Apple sign and a cracking sound as if it's burning up. I am frustrated to say the least. Thanx. Victor

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Answer 2

wiclee

Level 5

6,992 points

May 8, 2012 4:22 PM in response to thinkpink8

Try this:

Plug in your iPod,

1. Right click My Computer >> Manage and select Device Manager in the left tab.

2. Click Portable Devices >> right click Apple iPod >> Uninstall
3. Unplug and plug your iPod, now wait for windows to re recognize your ipod [ In Device Manager, you will see the new recognized Apple Ipod ]
4. Press F5 to refresh your windows explorer and see if your Apple iPod will show up with a camera icon.

Otherwise, refer to these articles:

iPod nano: Error message saying that iPod 'could not be identified properly'

http://support.apple.com/kb/TS3218

iPod not recognized in 'My Computer' and in iTunes for Windows

http://support.apple.com/kb/TS1369

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Answer 3

thinkpink8 Author

Level 1

10 points

May 8, 2012 6:41 PM in response to wiclee

There was no heading listed Portable Devices, but I tried uninstalling it anyway and it still didn't work. I have also made sure that my computer doesn't turn off the USB Root Hub to save power. I also can't restore my iPod, as it is not being recognized in iTunes and will not connect if I turn the USB ports off. Also, if I leave my iPod plugged in for long enough and my laptop goes to sleep, my laptop will shut down unexpectedly. I have not tried updating the firmware for the motherboard.

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Answer 4

thinkpink8 Author

Level 1

10 points

May 8, 2012 7:41 PM in response to thinkpink8

*I just deleted the Temp folder and it still won't work. However, when I unplug my iPod now, it shows the E: drive of the iPod just for a few seconds before it disappears.

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Answer 5

bbs1741

Level 1

0 points

Jul 30, 2012 12:46 PM in response to thinkpink8

thinkpink8,

Did you ever resolve this issue? I am having the same problem and can't find anything that helps.

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Answer 6

thinkpink8 Author

Level 1

10 points

Jul 30, 2012 7:16 PM in response to bbs1741

No I didn't. 😟 I am using a different desktop computer for iTunes now with my iPods.

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Answer 7

bbs1741

Level 1

0 points

Jul 31, 2012 6:46 AM in response to thinkpink8

Sorry it didn't work out...I will keep trying and if I find a solution, i will let you know.

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Answer 8

Alec_UK

Level 1

0 points

Oct 11, 2012 9:39 AM in response to wiclee

Uninstalling in Device Manager did the trick for me. There was no heading "Portable devices" (I am using Windows 7) but there was "Other devices" and under that was iPod with a ?. I uninstalled it and then it all worked, and it was visible to Windows and to iTunes. This after spending hours trying all sorts of other solutions including reinstalling iTunes.

THANKS!

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Answer 9

Feb 17, 2013 6:12 AM in response to thinkpink8

I go to control pannel > programs > uninstall a program and I right click on itunes to repair it.After the process the problem is solved! :))

Hope this can help you!:)

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Answer 10

F16fixr

Level 1

0 points

Feb 17, 2013 7:02 AM in response to wiclee

wiclee,

Do you have an email address or contact info?

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Answer 11

janijack

Level 1

0 points

Mar 28, 2013 7:17 AM in response to thinkpink8

Has anyone found a solution to this? I'm having the same problem with windows 7. It worked before but now when I plug it in it doesn't show up on my computer anywhere or in ITunes. It's not my cable becuase I'm able to connect and view on another computer. My IPod is working well and I have a new computer so don't kow what to do. I'm very frustrated, please help!

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Answer 12

Feb 26, 2014 11:34 AM in response to thinkpink8

thinkpink8

I think that you may have told your computer (from the auto-play window pop-up) to open the device's folder location everytime it is plugged-in, and so it is recognizes it as an external hard drive. I've had this issue and resolved it.

Here is what solved it: Control Panel » Device Manager » Universal Serial Bus controllers » Right click on Apple Mobile Device USB Driver (if you can't find it - plug your Ipod) » Propreties » Click on the Driver tab » Roll Back Driver.

If the option is blurred-out, Update it.

Hope that solves everybodies issue.

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Answer 13

niglin

Level 1

4 points

Dec 3, 2014 7:24 PM in response to n3cr0ph4g1st

Did you simply try replacing the cable? My daughter tugged on my ipod cable and put it in her mouth a few times, that was enough, simply try replacing the cable first (to rule that out); possibly save yourself a huge pain in the ***.

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Answer 14

Apr 23, 2016 9:39 AM in response to thinkpink8

uninstall itunes and ALL other apple apps you can find , reboot pc, reinstall itunes , run itunes and when you see it on screen plug in your ipod ,wait a few seconds and itunes will now see your ipod ..........worked for me

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