13 Replies Latest reply: Apr 23, 2016 9:39 AM by my2penneth
thinkpink8 Level 1 Level 1

I am running Windows 7 on a Toshiba Satellite L650 - 0DM (which was purchased March 2011, and had repair work done on it from November 2011 to January 2012). When I first got my laptop, my computer and iTunes both recognized my iPod (iPod nano 5th gen), but for the past few months it has not. If I have my iPod plugged in before I start iTunes, my laptop will not open iTunes until I unplug my iPod. My laptop will also not shut down if my iPod is plugged in, and will only shut down if I unplug it. It will recognize that my iPod is plugged in and connected but in Computer, it does not show up. The iPod is recognized in Device Manager. If I try to safely eject my iPod, it tells me that other programs are using it, even though everything is shut down. This also happens with my flash drives, but my flash drives are working properly and are recognized in Computer. I know that it is not a problem with my USB cord or iPod because it works fine in my XP desktop. This problem is also happening with my brand-new iPod Classic, which I have not put anything on yet. I have used the original cords with both iPods and it still does not work. Other things I have tried to do that have showed no success:


  • Restart computer
  • Uninstall/reinstall iTunes and all Apple programs
  • Renaming for a higher drive (Other drives aren't in E: drive)
  • Stopping the 2 high-speed USB ports on my laptop and re-enabling them (they are the only two USB ports I have)
  • Putting iPod into disk mode
  • Putting anti-virus programs on my computer and doing a full-scan
  • Disk defragment
  • Deleting Temp folder (I have stopped all programs on my laptop and it still won't let me)
  • Stopped iTunes/Apple services and re-enabled them
  • Updating Driver Software



The only thing that I haven't tried is updating the BIOS, which seems like extreme measures and I don't want to do it unless I absolutely have to.

I am incredibly frustrated and ready to throw out my laptop and two iPods at any given moment, so please help!

iPod nano, Windows 7
  • wiclee Level 5 Level 5

    Try this:

    Plug in your iPod,

    1. Right click My Computer >> Manage and select Device Manager in the left tab.

    2. Click Portable Devices >> right click Apple iPod >> Uninstall
    3. Unplug and plug your iPod, now wait for windows to re recognize your ipod [ In Device Manager, you will see the new recognized Apple Ipod ]
    4. Press F5 to refresh your windows explorer and see if your Apple iPod will show up with a camera icon.



    Otherwise, refer to these articles:

    iPod nano: Error message saying that iPod 'could not be identified properly'



    iPod not recognized in 'My Computer' and in iTunes for Windows


  • thinkpink8 Level 1 Level 1

    There was no heading listed Portable Devices, but I tried uninstalling it anyway and it still didn't work. I have also made sure that my computer doesn't turn off the USB Root Hub to save power. I also can't restore my iPod, as it is not being recognized in iTunes and will not connect if I turn the USB ports off. Also, if I leave my iPod plugged in for long enough and my laptop goes to sleep, my laptop will shut down unexpectedly. I have not tried updating the firmware for the motherboard.

  • thinkpink8 Level 1 Level 1
    *I just deleted the Temp folder and it still won't work. However, when I unplug my iPod now, it shows the E: drive of the iPod just for a few seconds before it disappears.
  • bbs1741 Level 1 Level 1


    Did you ever resolve this issue? I am having the same problem and can't find anything that helps.

  • thinkpink8 Level 1 Level 1

    No I didn't. I am using a different desktop computer for iTunes now with my iPods.

  • bbs1741 Level 1 Level 1

    Sorry it didn't work out...I will keep trying and if I find a solution, i will let you know.

  • Alec_UK Level 1 Level 1

    Uninstalling in Device Manager did the trick for me. There was no heading "Portable devices" (I am using Windows 7) but there was "Other devices" and under that was iPod with a ?. I uninstalled it and then it all worked, and it was visible to Windows and to iTunes. This after spending hours trying all sorts of other solutions including reinstalling iTunes.


  • AndrewChen1312 Level 1 Level 1

    I go to control pannel > programs > uninstall a program and I right click on itunes to repair it.After the process the problem is solved! :))


    Hope this can help you!:)

  • F16fixr Level 1 Level 1


    Do you have an email address or contact info?

  • janijack Level 1 Level 1

    Has anyone found a solution to this? I'm having the same problem with windows 7. It worked before but now when I plug it in it doesn't show up on my computer anywhere or in ITunes.  It's not my cable becuase I'm able to connect and view on another computer. My IPod is working well and I have a new computer so don't kow what to do. I'm very frustrated, please help!

  • n3cr0ph4g1st Level 1 Level 1



    I think that you may have told your computer (from the auto-play window pop-up) to open the device's folder location everytime it is plugged-in, and so it is recognizes it as an external hard drive. I've had this issue and resolved it.


    Here is what solved it: Control Panel » Device Manager » Universal Serial Bus controllers » Right click on Apple Mobile Device USB Driver (if you can't find it - plug your Ipod) » Propreties » Click on the Driver tab » Roll Back Driver.


    If the option is blurred-out, Update it.


    Hope that solves everybodies issue.

  • niglin Level 1 Level 1

    Did you simply try replacing the cable? My daughter tugged on my ipod cable and put it in her mouth a few times, that was enough, simply try replacing the cable first (to rule that out); possibly save yourself a huge pain in the ***.

  • my2penneth Level 1 Level 1

    uninstall itunes and ALL other apple apps you can find , reboot pc, reinstall itunes , run itunes and when you see it on screen plug in your ipod ,wait a few seconds and itunes will now see your ipod ..........worked for me