2 Replies Latest reply: May 8, 2012 7:20 PM by Jim VanLeeuwen
noramayhemm Level 1 (0 points)

I guess the backup is failing and it is telling me to delete the backup. I have looked up forums and videos and still quite dont understand what to do and how to not delete things off my phone without backing them up. Please help.

Thank you

iPhone 4, iOS 5
  • randers4 Level 9 (62,715 points)

    Assuming you have Windows, before deleting your backups do this:

    1. Quit iTunes.
    2. Start an elevated command prompt (Start Menu>All Programs>Accessories>right-click "Command Prompt">choose "Run as Administrator")
    3. Once in the command prompt, type "netsh winsock reset" and hit ENTER.
    4. Reboot your machine.
    5. Restart iTunes.

    Try backing up again.  If it still fails, then you probably have a corrupt backup that must deleted.To do this open iTunes and go to Preferences.  On the Devices tab you will see a list of your backups.  Click each one and choose Delete Backup.  Then try backing up your phone again.

  • Jim VanLeeuwen Level 6 (18,825 points)

    On your computer, go to iTunes > Preferences > Devices.  Select the backup you want to delete and click the "Delete backup" button.


    If you use iCloud backup, on your phone go to Settings > iCloud > Storage & Backup.  Tap Manage Storage and tap your device's name. Then, you can:


      • View the size of your backups and see the storage used by each app.
      • Enable or disable Backup for each app.
      • Delete Backups.

    To learn what is and is not included in a backup, see http://support.apple.com/kb/HT1766