HT201565: Updating iPod

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15sowens2
Level 1 (0 points)

Q: Can't update to 5.1.1

Can't update iPod touch to 5.1.1 from 4.2.1 on a Mac. Says can't connect to the server and to check network settings. Is it my computer, Internet, or iTunes?

iPod touch, iOS 4.2, Computer is really slow.

Posted on May 8, 2012 9:50 PM

by planb77,Solvedanswer
planb77 planb77
Level 7 (32,341 points)
A:

Temporarily disable your Mac's firewall/security software and then try updating again to see if that makes a difference.  It could be blocking a connection from iTunes to Apple's servers.

 

I assume you are running the latest version of iTunes at 10.6.1?

 

B-rock

Posted on May 9, 2012 6:18 AM

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15sowens2

Q: Can't update to 5.1.1

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  • by planb77,Solvedanswer

    planb77 planb77 May 9, 2012 6:18 AM in response to 15sowens2
    Level 7 (32,341 points)
    May 9, 2012 6:18 AM in response to 15sowens2

    Temporarily disable your Mac's firewall/security software and then try updating again to see if that makes a difference.  It could be blocking a connection from iTunes to Apple's servers.

     

    I assume you are running the latest version of iTunes at 10.6.1?

     

    B-rock

  • by 15sowens2,

    15sowens2 15sowens2 May 9, 2012 4:54 PM in response to planb77
    Level 1 (0 points)
    May 9, 2012 4:54 PM in response to planb77

    I am using 10.6.1 and I tried what you said, but it gives me the same message. It tries to download and pulls up a progress bar, but quits before it does anything.

  • by 15sowens2,

    15sowens2 15sowens2 May 9, 2012 5:39 PM in response to 15sowens2
    Level 1 (0 points)
    May 9, 2012 5:39 PM in response to 15sowens2

    It shows the message 'there was a problem downloading the software for the iPod ipod. The network connection timed out. Make sure your network settings are correct and your network connection is active, or try again later.' what do I do?  The internet is working fine.

  • by planb77,

    planb77 planb77 May 10, 2012 5:51 AM in response to 15sowens2
    Level 7 (32,341 points)
    May 10, 2012 5:51 AM in response to 15sowens2

    So you turn off the Firewall in the Security preference pane of System Preferences?  Are you running any other sort of third party antivirus/security software such as Sophos or Norton?

     

    What type of Internet connection do you have or what is the advertised upload and download speeds?  It may be that your connection is too slow.

     

    B-rock

  • by 15sowens2,

    15sowens2 15sowens2 May 11, 2012 2:47 PM in response to planb77
    Level 1 (0 points)
    May 11, 2012 2:47 PM in response to planb77

    I turned off the antivirus and it still doesn't work. It shows that it will take anywhere from 1 hour to 70 hours. It changes constantly.

  • by planb77,

    planb77 planb77 May 12, 2012 4:05 PM in response to 15sowens2
    Level 7 (32,341 points)
    May 12, 2012 4:05 PM in response to 15sowens2

    What type of Internet connection do you have?  Have you tried downloading and installing the update while connected to a different network?

     

    B-rock

  • by planb77,

    planb77 planb77 May 14, 2012 1:38 PM in response to planb77
    Level 7 (32,341 points)
    May 14, 2012 1:38 PM in response to planb77

    Owen,

     

    Try this:

     

    Head to /Applications/iTunes.app/Contents/Resources/iTunes-backup.rsrc and move this file to your desktop. Next relaunch iTunes and see if the problem is resolved.

     

    B-rock