HT203433: Get help using Automatic Downloads for purchased Apps, Music, and Books

Learn about Get help using Automatic Downloads for purchased Apps, Music, and Books
skierdave1
Level 1 (0 points)

Q: 112222 and no connection to my library or log in , on a pc , netsock reset dont cure no fix then no i tunes and no revenue from me

can somebody help ,apple appear to not want to help people i know at least a dozen others who now are not able to log in to itunes, this stops me on a purely selfish note buying itunes vouchers as presents

iPod touch, Windows Vista

Posted on May 9, 2012 9:43 AM

Close
skierdave1

Q: 112222 and no connection to my library or log in , on a pc , netsock reset dont cure no fix then no i tunes and no revenue from me ... more

  • All replies
  • Helpful answers

  • by wiclee,

    wiclee wiclee May 9, 2012 10:06 AM in response to skierdave1
    Level 5 (6,967 points)
    May 9, 2012 10:06 AM in response to skierdave1

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • by rusty_v,

    rusty_v rusty_v Feb 10, 2013 1:42 PM in response to skierdave1
    Level 1 (0 points)
    Feb 10, 2013 1:42 PM in response to skierdave1

    Authorizing the PC worked for me.

     

    Thank you.