2 Replies Latest reply: Feb 10, 2013 1:42 PM by rusty_v
skierdave1 Level 1 (0 points)

can somebody help ,apple appear to not want to help people i know at least a dozen others who now are not able to log in to itunes, this stops me on a purely selfish note buying itunes vouchers as presents


iPod touch, Windows Vista
  • wiclee Level 5 (6,955 points)

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • rusty_v Level 1 (0 points)

    Authorizing the PC worked for me.

     

    Thank you.