patrickfromuk

Q: IOS 5.1.1. update bug (Volume Control)

This thread concerns IOS 5.1.1. update and the subsequent loss of volume button functionality and use of internal speakers.

 

Please can someone help from the mac team!

 

It's not a jailbreak phone. only purchased in early April on O2. Updated to 5.1.1. yesterday morning and now the volume buttons are virtually redundant!. Here are the symptoms;

 

  1. When the volume buttons are pressed on the home screen i get "ringer" and the speaker symbol appear but nothing more (ie. +/- volume)
  2. When playing back from iTunes with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  3. When i playback Youtube content with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  4. With headphones plugged in sound is audible and volume buttons work.
  5. Whilst using voicemail, (no headphones connected) i can play the message through the speakers and control volume using side buttons.

 

What's the deal Mac Support? I have restored the phone twice and also given the headphone jack a good blow with Servisol Duster 101.

 

Thanks, P

iPhone 4S, iOS 5.1, 5.1.1. upgrade

Posted on May 9, 2012 12:23 PM

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Q: IOS 5.1.1. update bug (Volume Control)

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  • by joe@ma,

    joe@ma joe@ma May 22, 2012 11:23 PM in response to patrickfromuk
    Level 1 (23 points)
    Servers Enterprise
    May 22, 2012 11:23 PM in response to patrickfromuk

    Hi,

     

    I have a similiar problem:

     

    My iPhone 4S 32 GB (black) worked flawlessly until I updated to iOS 5.1.1. Since the update to iOS 5.1.1 the iPhone sometimes automatically reduces the volume right after unlocking the screen.

    When the problem occurs the volume sign is seen on the screen (with only one square/lowest volume) and it does not disappear until I press one of the volume buttons.

    Also the problem sometimes occurs when playing a movie or listening to music and adjusting the volume using the volume slider on the screen. For example I increase the volume and immediately the volume slider is set back to the previous state. I have to reset the volume using the slider several times until it stays where it should stay.

     

    Seems like iOS 5.1.1 has some volume problems, right?!

     

    Greetz

    joe

  • by Rafael08,

    Rafael08 Rafael08 May 23, 2012 1:50 AM in response to patrickfromuk
    Level 1 (0 points)
    May 23, 2012 1:50 AM in response to patrickfromuk

    I have the same exact problem with mine. It comes and goes. I have done several resets and restores. Sometimes I fix it by putting my earphones in but it doesn't always work. The only difference is that my version was 5.0 until I recently updated to 5.1.1 to restore my phone.

  • by mishvmd,

    mishvmd mishvmd May 23, 2012 8:03 AM in response to patrickfromuk
    Level 1 (0 points)
    May 23, 2012 8:03 AM in response to patrickfromuk

    Sooo, my problem was with my iPad, but same situation: downloaded 5.1.1, and lost any volume on MOST programs unless plugged it into earphones or speakers.

     

    Took it to Apple.....short story: MUTE button was selected.  I did not do it.  Can it be that simple?  Why did some programs play and others didn't??  Apple guy didn't say, but apparently all is working.  Doesn't make sense, but that is what they said. 

     

    Worth a check, I suppose.

  • by Riz1985,

    Riz1985 Riz1985 May 23, 2012 8:12 AM in response to mishvmd
    Level 1 (0 points)
    May 23, 2012 8:12 AM in response to mishvmd

    and where can i find this mute button??

  • by mishvmd,

    mishvmd mishvmd May 23, 2012 8:17 AM in response to Riz1985
    Level 1 (0 points)
    May 23, 2012 8:17 AM in response to Riz1985

    Not sure....hubby brought it in, let me see if I can contact him.

  • by mishvmd,

    mishvmd mishvmd May 23, 2012 8:25 AM in response to Riz1985
    Level 1 (0 points)
    May 23, 2012 8:25 AM in response to Riz1985

    On iPad, it's next to volume control....on iPhone, not sure....in settings?  I know the flip switch on the side, might be worth toggling that back and forth.....that may be what the Apple guy did....toggle it on and off, kind-of resetting it.

  • by Riz1985,

    Riz1985 Riz1985 May 23, 2012 8:36 AM in response to mishvmd
    Level 1 (0 points)
    May 23, 2012 8:36 AM in response to mishvmd

    nope.. doesn't work.....  

    i'm sooooo tired of this problem...   its so annoying... i miss calls i miss messages.. 

     

    Apple!!!! Do SOMETHING!! or i will throw my iphone trough the window.....

  • by gschles,

    gschles gschles May 23, 2012 8:48 AM in response to patrickfromuk
    Level 1 (5 points)
    May 23, 2012 8:48 AM in response to patrickfromuk

    Me too!!!  I'm tired of missing my text messages - the phone decides which one it wants to beep and most others just vibrate which I miss until much later. So frustrating. I sent in my feedback form days ago. Come on Apple!!! I want to be able to play a game with sound or watch a video, listen to a song...argh!

  • by JDavidC,

    JDavidC JDavidC May 23, 2012 1:06 PM in response to patrickfromuk
    Level 1 (0 points)
    May 23, 2012 1:06 PM in response to patrickfromuk

    Experiencing the same issue beginning today. I updated my OS on Monday, didn't have any issue until this morning. Can't get the volume to work, unless headphones are plugged in, really bites when you're trying to make or receive a call. Have spent the last two hours trying to fix this issue (ie resetting, resyncing, etc). As for a mute button on the iPhone (I have the 3GS), the only mute button I'm aware of is the one used when on a call and I can't get to it unless on a call. Nothing found in settings, etc.

     

    I hope the geeks at Apple are aware of this issue and working to fix this annoying problem within the next few days. This is ticking off alot of customers.

  • by riksilvers,

    riksilvers riksilvers May 23, 2012 3:14 PM in response to JDavidC
    Level 1 (5 points)
    iPhone
    May 23, 2012 3:14 PM in response to JDavidC

    I never had a problem with 5.1.

    This problem only started when I updated to 5.1.1.

     

    No music audio

    No audio in videos

    No messages audio

     

    I found you can get about 1 second of audio if you play audio and plug and unplug the dock cable into the phone and play around with the pause and play icon. 

     

    Apple might want to check this out

    http://www.youtube.com/watch?v=cJg7qp_TzqM&feature=related

     

    I can't go on missing txt messages because of no audio.

     

    What are Apple doing about this software bug ????

  • by riksilvers,

    riksilvers riksilvers May 23, 2012 3:40 PM in response to riksilvers
    Level 1 (5 points)
    iPhone
    May 23, 2012 3:40 PM in response to riksilvers

    Just noticed

    double tap the home button - At the bottom swipe right twice.

    this should now be showing the volume slider.

     

    while the dock connecter is in the phone, press the dock connector a little harder into the phone.

    You can see the volume slider dot come back for a second then go again.

     

    repeat pressing the dock connector and you see the volume slider dot keep coming bak.

     

    Is this a hardware fault then??

  • by Goobaman,

    Goobaman Goobaman May 25, 2012 10:50 PM in response to patrickfromuk
    Level 1 (0 points)
    May 25, 2012 10:50 PM in response to patrickfromuk

    I read that it's caused by a short in the dock connector port caused by dust. Clean it out with a toothbrush and blow out the dust. This seems to have fixed mine...although it sometimes drops out again so I just blow on the port and it works again. I've just ordered a silicone plug on eBay for $1 to stop this happening again.

  • by aerocsi,

    aerocsi aerocsi May 28, 2012 1:19 AM in response to Goobaman
    Level 1 (0 points)
    May 28, 2012 1:19 AM in response to Goobaman

    c'mon guys, you have here 50 different equipments complaining that when they updated to 5.1.1 the sound was lost! by coincidence these 50 guys got dust on their phone when updating? Or an hardware fault? Please, the evidences are clear.

    Apple, wake up! an iphone without sound it's crap. Please address this issue ASAP. Have contacted support right after update, they didn't even bother to answer.

     

    This is how you loose clients. Problems and bugs happen, but we need to trust you are trying to solve it to the best of your efforts.

  • by Goobaman,

    Goobaman Goobaman May 28, 2012 2:19 AM in response to aerocsi
    Level 1 (0 points)
    May 28, 2012 2:19 AM in response to aerocsi

    I was skeptical when i read about the dust problem but I tried it (took a few goes to get it) and I haven't had a problem for a few days now, it's back to normal. I suggest everyone should give it a shot. Get a small stiff brush or toothbrush. I spoke to a friend and he had a similar problem on his iMac's SD card slot. Dust is the enemy with electronics.

     

    Also, when you consider Apple sell 10+ million of these each quarter I think it could definitely be a coincidence this could happen to 50+ or even hundreds.

  • by Riz1985,

    Riz1985 Riz1985 May 28, 2012 2:41 AM in response to patrickfromuk
    Level 1 (0 points)
    May 28, 2012 2:41 AM in response to patrickfromuk

    Ahhh cleaning... right.... that will do....        Yes its cynical.. Ofcourse....
    like i didn't tried this... 

     

    I still have the same problems..  and it ***** big time!...

     

    Now i'm thinking about to screw my phone open.  but i'm also affaid that this is a big mistake to do...

    Im sending apple an other feedback form... and i sigh one more time..

     

    By the way.... Where does everybody come from? I'm from The Netherlands...  maybe its locationproblem... well i'm guessing so you notice..

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