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umma08 Level 1 Level 1

pre 10.7.4, i shared my ethernet connection over Wi Fi, without issues.

since the update i am having a few problems. anyone else experienced this?

 

I have tried re setting the settings for internet conection on both my tablet and my imac...

 

the imac is connected to the intenet fine.

 

any suggestions?


iMac, Mac OS X (10.7)
Reply by unionpoletapes on May 20, 2012 12:22 AM Helpful
I've been having the same problem as everyone else here: updated my iMac running 10.7.3 to 10.7.4 and the internet sharing stopped working:The signal is recognizable by an iPhone, an iPad and an Android and all can connect to the wifi network. However, the internet connection either doesn't work at all or works intermittently and then cuts out all together.  I just spent an hour with Apple Support (in Japan, where I'm located) and we tried a number of things together: 1. Reset the SMC:turned off the computerunplugged all devices from the back of the computerunplugged the computer from the wallheld down the power button on the iMac for 5 secondsrestarted computerOutcome: Problem Unresolved 2. Installed the Client Combo version of the OS update available here: OS X Lion Update 10.7.4 (Client Combo)downloaded dmg from apple home page/support/downloads as per link aboveran dmg and open package to install restarted computerOutcome: Problem Unresolved 3. Changed the Name of the Network and Channel of the Wi-Fi Networkopen System Preferences on iMacopen Sharingturned off Internet Sharing, selected Wi-Fi Option which opens "Configure an internet-sharing network"changed Network Namechanged Channel, clicked OKchecked Internet Sharing to turn it back onOutcome: Problem Unresolved 4. Changed the Security Settings Wi-Fi Networkreturned to "Configure an internet-sharing network" as abovekept Security at 40-bit WEP, changed password name (5 digit)changed Security to 128-bit WEP, tried a different password name (13 digits), clicked OKchecked Internet Sharing to turn it back onOutcome: Problem Unresolved 5. Removed Security from Wi-Fi Networkreturned to  "Configure an internet-sharing network" as aboveturned Security to "None" by selecting it from the dropdown, clicked OKchecked Internet Sharing to turn it back onOutcome: Problem SOLVED - internet sharing works to give me a Wi-Fi signal that my other devices can use to consistantly connect to the internet Of course, the problem isn't actually solved as it is not a good idea to share your signal with everyone in close proximity.  Apple has my data and promises to get back to me with a better resolution within a week. I'll post details here when I get them.  Hope this helps...
Reply by rla2000 on May 10, 2012 7:34 AM Helpful
Hi there umma08, if you believe the issue to be caused by the 10.7.4 updatem I would recommend calling Apple and informing them that only machines running 10.7.4 are effected.  They may be able to resolve the issue, or at least isolate the problem to either the 10.7.4 update or something else, like another application that you have that could be having an issue working with 10.7.4. Try starting the computer holding the "Shift" key to put the Operating System in Safe Mode: http://support.apple.com/kb/HT1455  If it works fine in Safe Mode: Then the issue may be caused by a Non-Apple application that you have installed on these machines. In which case you would want to start checking for updates for all your Non-Apple software. If the issue persists in Safe Mode, definately call Apple if you believe the issue to have been caused by the 10.7.4 Update. You can contact Apple Care at (800) 275-2273. Inform the Tech Advisor that you only have the issue on computers that have installed.  If it is an Apple Issue, they will only know about it once someone calls in and reports it.  P.S.  Always have a backup: This can protect against software issue, you accidentally deleting something important or a Hard Disk failure.

All replies

  • Shawn Grinter 2 Level 3 Level 3

    Funnily enought I'd just read a post saying that someone was having "spluttering connections" when sharing so you may not be alone!

     

    I did try to serach for a link but it seems to elude me... you may have better luck.

     

    Regards,

    Shawn

  • a brody Level 9 Level 9
    expertise.classicmacos
    Classic Mac OS

    Generally speaking when a machine has trouble with internet sharing, it probably is occupied doing other internet tasks.  Rendezvous/Bonjour/IPSec has been one of those tasks that has baffled many in places, because it constantly scours the wireless network for requests for sharing data.  It is more active when iTunes, iPhoto, or other iApps are trying to share data, than when they are turned off.  If you are attempting to connect another machine to the internet using a Mac as a "server" of internet packets, try quiting all open applications on the Mac to see if the issue persists.

  • a brody Level 9 Level 9
    expertise.classicmacos
    Classic Mac OS

    The other problem you may run into are System Preferences that desire software updates to be checked for.  They include Apple's Software Update, Quicktime, Adobe if installed, And Microsoft Office itself.  Disabling the automatic software update preferences typically solves the problem. 

    Lastly, if you have installed any system "maintenance" tools, these may need updating for 10.7.4 compatibility to avoid network issues.  The only "maintenance" Mac OS X needs is backing up.

  • umma08 Level 1 Level 1

    I have tried having not other apps open.

     

    I have tried disabling all updates in system preferences.

     

    I am in a PhD lab.

     

    I have started internet sharing on another computer that has been updated to 10.7.4 - problem persists.

     

    I then started internet sharing on another computer that is still on 10.7.3 - issue is resolved

     

    It is definitely related to 10.7.4.

     

    They are all identical iMacs in this lab.

     

    Please someone sort this out. This is definately an Apple issue. idiots.

  • a brody Level 9 Level 9
    expertise.classicmacos
    Classic Mac OS

    We are just end users here.  Downgrade until 10.7.4 is essential for something.  If it does become essential, put it on a USB stick, or partition your hard drive with both 10.7.3 and 10.7.4 to avoid permanently disabling your sharing environment.

  • umma08 Level 1 Level 1

    sorry, i wasnt directing the idiots at you people here, it was directed at Apple. really sorry for that confusion!

     

    if i want to downgrade, does that mean re installing from factory disc to 10.7 and then going through the upgarde process back to 10.7.3? or can i just install the 10.7.3 update?

  • a brody Level 9 Level 9
    expertise.classicmacos
    Classic Mac OS

    Well, you did backup your data before applying the update?  If not let that be a lesson to never apply an update without backing up first.  There is no factory 10.7 disc.  What there is, is a restore partition, you can use through this article after backing up your data at least twice:

    http://support.apple.com/kb/PH4439

    Then apply the 10.7.3 combo and applying the necessary Flashback patch:

    https://discussions.apple.com/docs/DOC-3261

    Then lastly recover data from your backup that would not be affected by the update to 10.7.4.

  • umma08 Level 1 Level 1

    no, i have not got into the habit of backing up this computer yet - i have only had it 4 months. I am not sure that i should be making contingency plans within the first year of having a cimputer let alone the first half year. How much do these things cost?

     

    I also do not want to spend half a day restoring old settings and reinstalling MAC OSX. They should not have released an update that had issues, either that or they should release a fix quick fast that sorts out the problems.

  • a brody Level 9 Level 9
    expertise.classicmacos
    Classic Mac OS

    Hard drives or any medium can fail on the first day of ownership, or any time.  This is true of Dell, Apple, or any manufacturer.  No medium is permanent except a stone tablet with a stylus not exposed to erosion. So yes, you should make contingency plans.  Hard drives can cost as little as $80.  USB Sticks can cost under $10. Sheets of paper cost pennies.  Printers start at $50 and up depending on your needs.  All updates have some issues.  The problem is nothing to do with the update, but everything to do with the fact there are thousands of possible software and hardware components with thousands of factorial of possible combination which is larger than the number of seconds in the age of the universe.  Apple does give developers the heads up of changes on http://developer.apple.com/ but not all stay in business or keep up their Mac compatible products.  The end user has to ensure that every product they use is known to be compatible before updating.  By the way, it is spelled Mac OS X.  I'm just an end user, and so is everyone else on this board that posts.

  • rla2000 Level 1 Level 1

    Hi there umma08, if you believe the issue to be caused by the 10.7.4 updatem I would recommend calling Apple and informing them that only machines running 10.7.4 are effected.

     

    They may be able to resolve the issue, or at least isolate the problem to either the 10.7.4 update or something else, like another application that you have that could be having an issue working with 10.7.4.

     

    Try starting the computer holding the "Shift" key to put the Operating System in Safe Mode:

    http://support.apple.com/kb/HT1455

     

     

    If it works fine in Safe Mode: Then the issue may be caused by a Non-Apple application that you have installed on these machines. In which case you would want to start checking for updates for all your Non-Apple software.

     

    If the issue persists in Safe Mode, definately call Apple if you believe the issue to have been caused by the 10.7.4 Update. You can contact Apple Care at (800) 275-2273. Inform the Tech Advisor that you only have the issue on computers that have installed.  If it is an Apple Issue, they will only know about it once someone calls in and reports it.

     

    P.S.  Always have a backup: This can protect against software issue, you accidentally deleting something important or a Hard Disk failure.

  • umma08 Level 1 Level 1

    thanks rla. this helped.

     

    i am now in safe mode. but the issue is not resolved. I am having the same issue. Once again, when i connect to the shared internet on a computer running 10.7.3 the problem is resolved. So that seems to isolate the problem to 10.7.4.

     

    i may have to call Apple.

     

    re a brody.

     

    if you really think that there is more information within any given specific computer operating system or comibination of hardware and software configurations than there are seconds in the history of the universe, you either need to go back to school, or watch some more discovery channel.

  • a brody Level 9 Level 9
    expertise.classicmacos
    Classic Mac OS

    Factorial combination.  1000 factorial = http://justinwhite.com/big-calc/1000.html Before Apple went to the App Store, they had a catalog called the Guide.  At its last release 18,000 Macintosh software products were available.    If you combine each possible software together in every possible combination, you are easily a lot worse than that number.

  • umma08 Level 1 Level 1

    i dont understand what that number from justin white has anything to do with the age of the universe in seconds?

  • MadMacs0 Level 5 Level 5

    umma08 wrote:

     

    They should not have released an update that had issues

    I suspect that they rushed this release because of the security issue that became public last weekend. They have been known to do a quick turn-around on issues that are easily resolved and wide-spread in the past, but there's no guarantee it will happen this time.

     

    I'm with the contact Apple folks on this one. Not only might it help you, it will help focus attention on the issue if enough users do.

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