ndmckay
Level 1 (0 points)

Q: Secure Link to iTunes Store failed......

I am getting the following message when I run diagnostics in iTunes - Secure Link to iTunes Store failed......  I have updated itunes and have checked my firewall but the problem persists.  I am using Windows 7

iOS 5.1

Posted on May 10, 2012 6:53 AM

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ndmckay

Q: Secure Link to iTunes Store failed......

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  • Helpful answers

  • by wiclee,

    wiclee wiclee May 10, 2012 7:11 AM in response to ndmckay
    Level 5 (6,967 points)
    May 10, 2012 7:11 AM in response to ndmckay

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • by K3nan,

    K3nan K3nan May 16, 2012 10:31 AM in response to wiclee
    Level 1 (0 points)
    May 16, 2012 10:31 AM in response to wiclee

    Thank you.

     

    This worked and has resolved my problem with Itunes.

     

  • by Taru Agarwal,

    Taru Agarwal Taru Agarwal May 23, 2012 3:04 AM in response to wiclee
    Level 1 (0 points)
    May 23, 2012 3:04 AM in response to wiclee

    Tried all the option listed in this forum and support groups including adding a new firewall and running the netsh command, but nothing has worked for me as yet. Funny part is that it is working fine on my desktop but when i try to authorize my laptop I get this error. Any help from you or any of the support members is most welcome.

  • by wiclee,

    wiclee wiclee May 23, 2012 7:26 AM in response to Taru Agarwal
    Level 5 (6,967 points)
    May 23, 2012 7:26 AM in response to Taru Agarwal

    Try the link to download and run AUTORUNS.exe and see if there are winsock providers other than Apple's Bonjour.

  • by ald13,

    ald13 ald13 Mar 3, 2013 12:32 PM in response to wiclee
    Level 1 (0 points)
    Mar 3, 2013 12:32 PM in response to wiclee

    The winsock reset worked, and when it finished the command prompt procedure, a window popped up saying that my newly installed but currently disabled AVG Family Safety (formerly BSecure) software had been reset. Hmm. Posting that in case it helps anyone else. Thanks for the help!

  • by ald13,

    ald13 ald13 Mar 11, 2013 12:36 PM in response to ndmckay
    Level 1 (0 points)
    Mar 11, 2013 12:36 PM in response to ndmckay

    I was having this issue after downloading the AVG Family Protection filter recently (an upgrade/merge from BSecure Technologies' filter), and started having issues then. I even uninstalled the entire thing after reading their support pages and it STILL was blocking things, including Itunes, even after uninstalling. I deleted the folders manually and did a hard reset on my wireless router, and that cleared it out of my system. I then read articles here at Itunes Support and AVG support and found this thread here to be helpful, as well as this support article at AVG: http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190891

    I have a 64-bit Windows 7 system in case that helps.

    As of doing all of these changes and resets, my AVG is working as well as my Itunes store. Hallelujah!

    Hope this helps someone else! Thanks for these posts/this thread.