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iTunes Store slow on iPad

I am having a great deal of trouble with the iTunes Store (Music, Films, etc) on my iPad 3.

The iTunes Store App appears to be running really slow, with either nothing displaying at all, or only some items appearing after a long wait.

The issue affects all the tabs (Music, Films, TV, etc), in fact just changing tabs can take minutes, with little results shown if at all.

I can see a spinning 'in progress' icon in the status bar at the top of the iPad screen next to the WiFi icon, it just runs and runs.

I have quit the App, done a hard reboot on the iPad, it makes no difference at all. It may have started after the 5.1.1 update but I can't confirm that as this is the first time I have been in the iTunes Store on the iPad for a few days.


There are no speed issues with the App Store or other internet based apps, they are all operating normally.

I am also on a 30mbps cable connection and I know it is not an internet speed issue.


Maybe there is an issue at the iTunes Store end, is anyone else seeing a problem?

iPad, iOS 5, 64GB White

Posted on May 11, 2012 3:53 AM

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Posted on May 11, 2012 3:55 AM

yes, same for me. seem some ITunes server problem in the moment.

205 replies

May 11, 2012 2:22 PM in response to Ian Parkinson

I have the same problem on my 1st, 2nd, and 3rd gen 64 gig iPads! That can't be a coincidence, I reset network settings on the iPad, reset the airport extreme, renewed the ip on the cable modem, at one point I did a hard reset on the iPads, I made sure the program was closed completely and reopened it, all that but not nessasarly in that order, and as others stated everything else works good, only the iTunes app is painfully slow. I'm running a 100 meg Internet connection and pretty much maxing out the iPad on upload and down load speeds as per speedtest.net app. And all this occurred for me soon after the 5.1.1 update release. The 1st gen 64 gig iPad I have has not had the update yet and iTunes has the same issue running 5.1!

May 13, 2012 1:01 PM in response to Ian Parkinson

Add me to the list. iTunes loads and you can click features fine but try and view an albums track listing the page doesn't fully load and freezes the device. Only the in view tracks are listed. The rest if the page is greyed out. Scroll the page and the app freezes completely. Second run of the iTunes store bombs out. I'm in the uk with good Internet connection in everything else. Same Problem with both my iPhone 4 and ipad2. Got to be ios5.1.1 related in my opinion.

May 14, 2012 12:20 AM in response to Jim Brimble

Well I'm glad I'm not the only person with this issue, but it still exists and is making the iTunes Store unusable.

This is lost sales for Apple so you would think they would want to sort it ASAP.

I wonder if there is a common thing that could be the cause for us all?


I am in the UK, using Virgin Mobile as my ISP.

I have an iTunes Store preorder in place, which means I have to enter my password whenever I start the App.

I use iTunes Match.


Ian

iTunes Store slow on iPad

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