reinstalling itunes removes my dvd drive

I cannot burn playlists to disc from itunes. I have tried uninstalling and reinstalling itunes. The error message i get is "disc burner or software not found." I try to update the driver for the drive then it disappears from "devices" altogether. I did successfully get the DVD to write to a disc with my Quicken software at one point but it was still not recognized by itunes. I have followed article TS2372 to disable device filters, with an end result of "driver failed to update" and the device (HL-DT-ST DVDRAM GSA-T50N) then disappeared again from devices altogether. I tried "windows fix it center" but ended up with this result "beta test for windows 7 users is complete" it would not help me. Tried contacting LG for driver update but they said that Windows should update driver and the drive was no longer supported by the manufacturer. Windows update will not find driver. I welcome any new suggestions as i haven't been able to burn a disc from itunes in months.

Steve

Windows 7

Posted on May 11, 2012 7:03 AM

Reply
3 replies

May 11, 2012 1:00 PM in response to vrod381

I have followed article TS2372 to disable device filters, with an end result of "driver failed to update" and the device (HL-DT-ST DVDRAM GSA-T50N) then disappeared again from devices altogether.


This is sounding a bit like an AFS.sys issue.


Could you post your diagnostics for us please?


In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:


User uploaded file


... and click "Next".


When you get through to the final screen:


User uploaded file


... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

reinstalling itunes removes my dvd drive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.