11 Replies Latest reply: May 11, 2012 11:11 AM by xtremecarbon
nouvo4344 Level 1 Level 1 (0 points)

Please you help me ,i want to unlock iphone 4

  • nouvo4344 Level 1 Level 1 (0 points)

    Please you help me ,i want to unlock iphone 4

     

    <Edited by Host>

  • stedman1 Level 9 Level 9 (58,640 points)

    Contact the original cellular provider for the phone. They are the only ones that can authorize unlocking.

     

    Stedman

  • nouvo4344 Level 1 Level 1 (0 points)

    Dear Sir/Madam,

    I got an Iphone 4, gift from my cousin, that an lock iphone.

     

    Now i heard that "AT&T to begin unlocking off-contract". So, would you

    please help me check my iphone can unlock? my IMEI: 012837009178782.

     

     

    I can't call AT&T service because I'm living in Campudia .

     

     

    I look forwards to hearing from you.

    Please let me know if you could help me out. Thanks again.

     

    Regards.

  • stedman1 Level 9 Level 9 (58,640 points)

    This is a user to user support site. No one here can unlock your phone. As stated previously, ONLY, the original cellular provider can unlock. You need to contact AT@T.

     

    Stedman

  • nouvo4344 Level 1 Level 1 (0 points)

    Issue Tracking Number: CM20120419_39699801

    Dear Customer:

     

    Thank you for your recent inquiry regarding your AT&T service.  We apologize for any inconvenience this may have caused you.  The issue has been resolved.

     

    Should you have any further needs regarding this issue, please do not hesitate to call us at 1 800 331-0500 and reference the tracking number shown above.

     

    Sincerely,

    AT&T

  • nouvo4344 Level 1 Level 1 (0 points)

    Thank you for contacting AT&T Customer Care about unlocking your iPhone IMEI ending in 8782. We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.

     

    To complete the unlock, simply:
    1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
    2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
      3. Backup and restore your iPhone using iTunes.
    For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
    4. After restoring, your iPhone will be unlocked.
      Additional information on unlocking can be found at http://support.apple.com/kb/TS3198.
    For questions regarding AT&T’s wireless service and iPhone, please visit the Phone/Device Learning Center. We thank you for your continued business and look forward to providing you with the best customer service.Should you have additional concerns or questions about this issue please reply to this e-mail. If you need to contact us again regarding a new issue please send us a new e-mail via the contact link through your online account. We greatly appreciate the opportunity to serve you. Please let us know if we can assist in any other way, and thank you for choosing AT&T.

     

    Sincerely,

     

    Beverley Jones

    AT&T

    Online Customer Care Professional

     

     

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        Original Message Follows: ------------------------

     

    Dear Sir/Madam,
    I got an Iphone 4, gift from my friend, that an lock iphone.

    Now i heard that "AT&T to begin unlocking off-contract". So, would you please help me check my iphone can unlock? my IMEI: ***********8782 .


    I can't call AT&T service bacause I'm living in Vietnam.
    I look forwards to hearing from you.

    Please let me know if you could help me out. Thanks again.

     

    Regards.

  • stedman1 Level 9 Level 9 (58,640 points)

    As stated several times already: There is absolutely nothing on this support site can do to unlock your phone. You have contacted AT&amp;T, and they responded that it is eligible for unlocking. If it is still not unlocked in the timeframe they stated, you will need to contact them again.

  • nouvo4344 Level 1 Level 1 (0 points)

    I have contacted AT & T several times but not answered. So I need you help me unlock iphone 4.

    Please Stedman

  • nouvo4344 Level 1 Level 1 (0 points)

    EveryBody please help me !!!

  • stedman1 Level 9 Level 9 (58,640 points)

    I guess I could state it in a different manner: I can NOT unlock your phone. I can NOT assist you to unlock your phone. This forum can NOT unlock your phone. Apple can NOT unlock your phone. ONLY, AT&amp;T can unlock the phone.

  • xtremecarbon Level 4 Level 4 (2,235 points)

    First, remove your IMEI from all future posts. I have reported your two above posts with the # exposed for your protection.

     

    Second, you are not talking to anyone from Apple. Stedman has already explained to you numerous times that there is nothing any of us can do to unlock your phone. If you cannot work out something with AT&T, it is unfortunate, but not our problem. Apple cannot unlock your phone. I suggest getting in touch further with AT&T support, possibly someone of higher status.

     

    Third, We cannot help you in any other way.