I am doing all the steps in this file and it stilll not working. What to do? http://support.apple.com/kb/HT1808

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sammyhel Author

Level 1

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I am doing all the steps in this file and it stilll not working. What to do? http://support.apple.com/kb/HT1808

please help

iPad, iOS 1.x

Posted on May 11, 2012 10:51 AM

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Answer 1

varjak paw

Level 10

170,200 points

May 11, 2012 11:17 AM in response to sammyhel

What's not working? What are you trying to do, from what type of computer (with OS version and iTunes version), and where are things breaking down? Without more information, we could not even begin to guess at a possible solution. Please also tell us what model of iPad you have and what version of iOS it's running; it's most definitely not on iOS 1.x as your profile claims.

Regards.

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Answer 2

sammyhel Author

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May 11, 2012 11:53 AM in response to varjak paw

It is Ipad 1. I was trying to update and it gave me several errors like itunes couldn't find the ipad software so now when I start the Ipad, I get the icon of itunes and the usb plug. It means that the system that it was in it in the first place was deleted and now all I get the itunes icon and the apple plug for the usb.

What can I do to fix the problem especially after trying many times to uninstall itunes and install it again.

I even installed a fresh copy of windows and then I installed itunes and still not working.

Can anybody tell me what to do?

I cannot take it to somebody to fix it for me or call apple because I am not located in USA.

Please help me so I can try to fix it on my own.

Thank you

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Answer 3

varjak paw

Level 10

170,200 points

May 11, 2012 12:15 PM in response to sammyhel

Did you try all the steps in this article, which was linked from the one you referenced?

http://support.apple.com/kb/TS1538

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Answer 4

sammyhel Author

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May 11, 2012 12:18 PM in response to varjak paw

Yes I have tried everything.

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Answer 5

varjak paw

Level 10

170,200 points

May 11, 2012 12:59 PM in response to sammyhel

Your iPad may have failed, then, and you'll have to get it in for service. If you have access to another computer, though, try it with that system first. If it still won't work, then that would make it highly likely that the iPad is defective.

Regards.

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Answer 6

sammyhel Author

Level 1

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May 11, 2012 1:04 PM in response to varjak paw

Can I fix it then on my own and how?

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Answer 7

varjak paw

Level 10

170,200 points

May 11, 2012 1:13 PM in response to sammyhel

The iPad is not serviceable by the user. There are places that sell parts for the iPad, but the source of said parts and hence their compatibility and reliability will be completely unknown. You're completely on your own if you decide to attempt your own repair.

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