iPad 3 Verizon LTE sim issues

I have an iPad 3 32gb Verizon LTE. I use the data service Verizon provides on an as needed basis. I had activated the 4G LTE service on my account one month and did not need to use it the following month so I deactivted it. When I went to reactivate the same iPad on Verizon LTE network a few weeks later the service could not be reactivated. I spent 3 hours at a Verizon store and we kind of figured out that it had to do with turning on and off the 4G sim. From what I was told the 4g sim only on Verizon does not like to be turned on and off. They had to delete my profile associated with my iPad through Verizon database and let me recreate a new profile on my iPad. They gave me a new sim card and it still did not work (this is after resetting network setting and reprovisioning the account) I ended up having to erase my iPad and then it worked.


Now a month later my company decided that they want to start paying for our data plans on our iPads. So I cancelled the current 4G LTE personal plan and was issued a new 4G LTE sim card that was tied into our business account. (I was the one who issued it as I am in IT) Now my Verizon iPad will not reactivate with the new sim card provided by Verizon that is to be billed to my company. It seems like the same thing is occuring that happened previously on my iPad..


Anyone else having these issues of activating/disconnecting service with Verizon on the new iPad 3?


I had an iPad 2 and never had these issues. I could just cancel and reactivate my account at any time.


Oh and Verizon hasnt been much help they are pretty **** clueless most of the time.

Posted on May 11, 2012 3:33 PM

Reply
212 replies

Dec 25, 2013 1:56 PM in response to Stanman525

This Verizon SIM card worked well for me with prepaid data on my iPad 3, so if you need a working SIM card, and are willing to pay a couple of bucks:


http://www.amazon.com/gp/product/B006GCE5QQ/ref=wms_ohs_product?ie=UTF8&psc=1


I got the above SIM card after going to a Verizon store as instructed by Verizon, to get a SIM card to use with their pre-paid plan. This was after the one in my iPad 3 sat for more than 6 months without getting used and could not be used anymore. The Verizon store would only give me a SIM card if I put the iPad on my monthly Verizon plan, which I have no desire to do. I understand that any Verizon SIM card will work for pre-paid or on your monthly plan, only the Verizon store would not give me one just to use on pre-paid.


Note: I don't work for Amazon or Verizon, and have happily replaced my "soon to reach 6 months" expiration (again) Verizon SIM card with a TMobile SIM card on their 200MB of data per month free program. The TMobile SIM card with free data is working fine for me.

Dec 25, 2013 4:46 PM in response to RogerSC

You know, I wanted to get it to work on Verizon because I really wanted the LTE speeds But after spending all this time on it, and my patience starting to run thin, I may just go and get the t-mobile card. (I already have t-mobile on my phones).


As for the $17+ a month as an add on line for Verizon, I don't have any other Verizon devices, and after this fiasco, I'm 100% certain I'll never do business with them ever again. This was the worst kind of advertising for them. This should have been a simple operation. Instead they spent hours on the phone with me so I could buy a $20 data plan and failed. That's not even smart business from their side.


I have multiple work devices. I usually turn on this iPad for personal trips and turn it off when finished. Obviously right now t-mobile makes far more sense. I'll just lose the LTE on this particular device until it's replaced.


Thanks everyone for the feedback.

Dec 26, 2013 12:47 PM in response to Ellis Z

Christmas is a time of miracles!!!


I finally got a hold of someone at Verizon Pre-paid that knew what they heck they were talking about!! I am now up and running.


But a few points that came up that you all need to be aware of:


- The retail stores think and act as if they are a separate business from VZW Pre-Paid. They will make NO effort to help you with pre-paid because they view it as a competitor. Even if they KNOW how to fix you, they will not help. Pre-paid knows this, but they treat contract the same way. So you have two arms of the company knowingly trying to torpedo each other.


- The Twitter assist for Verzion is for post-pay only. They won't or can't help with pre-pay


- You do NOT need a new SIM card when yours is bricked. pre-pay tells me they can "re-activate it" for you for free.


- It is no longer 5 months to "brick" your SIM card. It's now *3* months (90 days) since last use. (Yes, they made it even MORE difficult)


My opinion still hasnt' changed that this will be my last Verizon device. But it was very nice to finally speak to someone that was knowledgeable and helpful. (and my device is now humming along at 23 MBps LTE again.)

Dec 26, 2013 2:01 PM in response to Ellis Z

Unless things have changed, when my SIM cards were "bricked" for:


1. More than 6 months since it was activated and used.


2. I removed my pre-paid account instead of just stopping service.


Neither time could Verizon re-activate the SIM card that I had. It was toast both times. There are times when they can re-activate it, but not always. I guess that's what we, the customer, get when they think that they have a monopoly. They just do whatever they want, not in the customers interest but they apparently feel that they don't have to care.


Anyways, as I said, I don't care at the moment, working fine with TMobile.

Dec 28, 2013 7:28 PM in response to dubprocess

Hey folks. If you have a VERIZON LTE IPAD it will work with ANY SIM be it AT&T, T-Mobile or any other GSM carrier. By FCC rule all VZW LTE devices (including iPhones & iPads) are fully unlocked whether you buy them from Apple or VZW despite what they tell you. The only catch is only the iPad 4, iPad AIR, iPad Mini and Retina Mini have all the proper bands to get the LTE frequencies from the other carriers. On the older VZW models you won't get LTE just 2G or 3G.


You don't have to sell your Verizon iPad to use another carrier. I've used both T-Mo and AT&T on my VZW Mini, Mini2 and Air and get full LTE coverage. I always buy the Verizon model because it's unlocked PLUS it has a higher resale value.


Neither T-Mo or AT&T will kill off your sim.


Also, any VZW sim will work on VZW prepaid. Don't let them send you one because it will not be provisioned properly for Prepaid. Buy any VZW sim off eBay and it will work just fine (if you insist on continuing to deal with the morons who work for VZW).

Dec 28, 2013 10:01 PM in response to MisterEdF

It is true that any carrier that uses the 700 band is required to not lock the device under FCC regulations.


I might sell so that I can use the LTE. Switching the iPad 3 to T-Mo or AT&T brings us back to HSPA+ speeds (which isn't terrible, about 8-10MBps), but once you have experienced 35-45MBps on LTE, you sort of get spoiled.


(Although Verizons speeds have been dropping the last few months and they are almost at the point of being at HSPA+ speeds.) My T-Mo Galaxy Note 3 (LTE) regularly gets 35-45 MBps. Quite nice indeed.

Feb 13, 2014 8:15 PM in response to T for Tiger

I totally agree with everyone who has had a great experience switching to T-Mobile.


I had the same on-going hassles with Verizon. Based on advice in this forum, I ordered a T-Mobile micro sim card off the website and popped it in. To activate it I called the basic prepaid customer support number and they set me up for the prepaid service (with the free 200MB and ability to buy more data as needed). They just needed to assign my device a mobile "phone number."


BTW, don't worry about unlocking issues. Verizon told me they "can't" unlock the iPad 3. But in reality they don't even need to. They were horrible to deal with down to the very last interaction.


Never again - I love T-Mobile!

Feb 25, 2014 5:47 PM in response to tasdisr

It should, but you are still going to have to call the Verizon Pre-Pay desk and deal with those unpleasant folks. The problem is that the normal provisioning process for non iOS devices (aka Phones) is that VZW will send you a text message that you have to respond to (or get a code from). Two problems here: 1) You won't get the text message on your iPad, and 2) The normal process has you managing the iPad from their web-site and NOT the device.


If you call pre-paid *and* get someone with a clue, they can fix this all for you in typically about 30 to 60 minutes.


BUT: If you have to call them anyway, have them send you a SIM card and save yourself the ebay fee. (Unless they try to charge you a high price, then buy one on e-bay and call them back.)


As mentioned above, there is no way to make this easy. It's the last Verizon product I'll ever buy.

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iPad 3 Verizon LTE sim issues

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