iPad 3 Verizon LTE sim issues

I have an iPad 3 32gb Verizon LTE. I use the data service Verizon provides on an as needed basis. I had activated the 4G LTE service on my account one month and did not need to use it the following month so I deactivted it. When I went to reactivate the same iPad on Verizon LTE network a few weeks later the service could not be reactivated. I spent 3 hours at a Verizon store and we kind of figured out that it had to do with turning on and off the 4G sim. From what I was told the 4g sim only on Verizon does not like to be turned on and off. They had to delete my profile associated with my iPad through Verizon database and let me recreate a new profile on my iPad. They gave me a new sim card and it still did not work (this is after resetting network setting and reprovisioning the account) I ended up having to erase my iPad and then it worked.


Now a month later my company decided that they want to start paying for our data plans on our iPads. So I cancelled the current 4G LTE personal plan and was issued a new 4G LTE sim card that was tied into our business account. (I was the one who issued it as I am in IT) Now my Verizon iPad will not reactivate with the new sim card provided by Verizon that is to be billed to my company. It seems like the same thing is occuring that happened previously on my iPad..


Anyone else having these issues of activating/disconnecting service with Verizon on the new iPad 3?


I had an iPad 2 and never had these issues. I could just cancel and reactivate my account at any time.


Oh and Verizon hasnt been much help they are pretty **** clueless most of the time.

Posted on May 11, 2012 3:33 PM

Reply
212 replies

Mar 31, 2014 6:58 PM in response to greesmonky

geesmonky,


Ellis Z summed up the limitation well (no LTE); it is still plenty fast for what I use it for. The T-Mobile switch discussion starts at page 10 (Mid Nov'13) within this thread. The free 200MB a month for BYOD (bring your own devices) still appears to be available, with the T-Mobile SIM cards currently costing just $0.99. You will need a micro SIM. It will be a $1 well spend. If there is a downside to it at all, it would be that 200MB goes quickly, so this only works for those that are either light users, or who spend most of their time on Wi-Fi. If that fits your needs then go for it.


http://prepaid-phones.t-mobile.com/sim-card


You would then activate it as "Pay in Advance Mobile Internet", details explained here:

http://prepaid-phones.t-mobile.com/prepaid-plans


Note: I have no financial stake in T-Mobile; My only association is being a happy customer.

Apr 5, 2014 5:37 AM in response to dubprocess

I was on the phone with a senior level tech working out an iCloud issue (go figure) and at the end I mentioned the Verizon problem. He stated in all sincerity, that he didn't see any complaints in the database. If this is true: shame on us! If you have Verizon iPad that is under AppleCare or warranty: Call them! If yours isn't, at least go the the product feedback page and send in a complaint. Unless we start filling Apple's log book, nothing will happen. When I find out how us "old timers" can call, I'll let y'all know. Heck, grab a pen and send them a snail-mail. Apple does listen! Let's make sure our voices are being heard!

Apr 5, 2014 8:18 AM in response to greesmonky

i am not making any excuses for verizon , but for those that are like me and are unable to change to another network ,there are two options available now at verizon .

1 if you have a verizon phone plan in place , now you can share the data and using your phone as a hot spot is free ,so thats one way to connect your ipad to the network.

2. the other option is , and again if you have a verizon phone plan you can addyour ipad to your phone plan for $10 a month and so that charge will be $17.81 with the taxes .

Also understand there will be the $35.00 one time fee to put the ipad on your phone plan unless you have a phone on your plan that is out of contract that you no longer want on your plan. In that case its a free to replace the phone with the ipad and you can do it yourself at the verizon site.


Again ill say i am not making any excuses for verizon and i have experienced all the suffering that all have talked about on the site.

Apr 12, 2014 3:01 PM in response to jacg123

I have a friend of mine and he will be visiting me soon. He promised me to bring an Ipad for me from the US but l would like to know if it is going to work on my mobile career here in my country. Any possible help on what needs to be done will be greatly appreciated for l would like an Ipad that is sim compatible such that l can browse when lm not at home connected to the WI-FI.


Thanks to everyone in advance.

May 10, 2014 11:32 AM in response to dubprocess

Hi all,

i bought the new Ipad mini Retina with V cell. A few months later, I activated the cellular data plan using a credit card. Paid for 1 month and 1 gig data. My Plan was to use it during upcoming travel days, then deactivate it.


When I cancelled the data plan, my IPad mini told me I would need to swap out the SIM card if I wanted to turn it back on. "Please contact the Verizon store." Ok. Yes, I had chosen the deadly deactivate now option.


Time for another trip, so I walked into a small Verizon store and they had no idea what I was talking about. Store #2 knew what I wanted but said there were no pre-paid SIM cards in the store, or in town. I needed to start a "postpaid" account and we could add it to the current phone bills. Due to emergency of the situation, we accepted the only SIM card option available.


I do not need 2 gig of data per month with the $30 monthly bill. We have an unlimited wireless cable data plan at home. I travel 4 times a year when I need the modem turned on.


Now I have read the first parts of this thread from 7/2012 and the last few pages of 2014.

Today, I returned to the store to buy a SIM card before I needed it. She said "Yes, they have SIM cards. No, there is no difference between the prepaid and postpaid SIM cards. But, they have to install it and "activate" it (I think was the word used.) to make sure it works. Told her about the other guy who had lied to me.


QUESTION

What is the best way for me to do this? My options appear to be, cancel the current postpaid plan and:


#1. Order one, or more, prepaid nano SIM cards from Ebay (priced $6-$10). Swap out the used SIM card. Then, activate the plan when I need it. I like this, but will it work?


#2. Go to Verizon store and ask them to cancel postpaid plan and install new SIM card. But they want to "activate" it. Or, I will get another storyline . Don't like this, but may be safest.


As of today, have you swapped out the Nano SIM from Ebay and activated a postpaid plan? Anything else I should know?


YES, I WILL FILE A COMPLAINT WITH FCC AND VERIZON.

Thanks for your replies and help.


Linda (IPad Mini Retina Verizon; IPad4 Wifi; IPod Touch 5; IPod Nano; IPod Touch 2; IPhone 5 )

May 14, 2014 8:39 AM in response to lindablue

Yes, I ordered a Verizon SIM Nano 4FF card on eBay for $7 (got sent a Micro 3FF first, be sure you've got a Nano before you break it out of its carrier-card; FYI: "3FF" designates a MicroSIM, "4FF" a NanoSIM). popped it into my iPad Mini, followed the on-screen instructions to activate, purchasing 1GB/mo. for $20, and voilà! Back in business.


Subsequently canceled plan (carefully clicking on "Cancel Later" -- to be understood as "Suspend Plan"), as I was off to Europe for a month and going to be using a French SIM. But back home now, will reinsert the eBay SIM and prepay another 1GB/mo, which I will have to do by calling Customer Service, since I did not allow my prepaid plan to auto-renew.


As I understand it, your account is toast if you let 5 months go by without renewing your data plan. But if you anticipate going for longer than that without using your tablet, why worry? For less than $10 you can get a new SIM card, as opposed to spending the minimum $20 to keep your account active. Better yet, buy 2-3 SIM cards just to always have on hand.


Which leaves the question whole: why is it necessary to jump through all of these hoops? And why do so many of us get lied to and bamboozled into signing up for expensive postpaid plans that we neither need nor want? If the misleading information provided in Verizon stores and often by Customer Service is deliberate, they are guilty of fraud. If it is not deliberate, Verizon's employees are woefully untrained.

May 15, 2014 6:01 PM in response to rns426

i have a verizon family plan that my ipad 3 is on . I am planning on leaving verizon and changing to tmobile .(verizon costing me about $100 more a month than tmobile.

So i bought a tmobile micro sim card at walgreens for $10 .

I put the sim in and turned off the wifi , turned on the cellular and opened the safari browser and was amazed to see how easy Tmobile has made it to get the free 200 mb a month. No complicated numbers to enter like verizon.

i just had to register a new account and no credit card needed.

Just click on the link below.


http://www.t-mobile.com/landing/bring-your-own-tablet.html


So i can try tmobile on my ipad 3 and if it can work in my area of tn. ,then i am sticking with Tmobile.

This is how easy it should be.

May 16, 2014 1:48 PM in response to lindablue

Ok, continuing story: the Verizon manager suspended the postpaid SIM card account. Took care of the problem. But, they do not want to sell the new SIM card without activating it, so I should go back when I need it. Said okay and left.


I ordered the new card on Ebay for $6. The T-mobile at Walgreens? Ok, will try that also.

Thank you for your replies.

Lindablue

May 16, 2014 2:35 PM in response to dubprocess

Tmobile is having a sale on the SIM cards you need to replace the Verizon SIM card and never deal with them again. At the same time get 200mb free every single month! They both work in my IPAD 3 Verizon (micro-SIM) and IPAD mini ATT (nano SIM).


Details:


T-Mobile Prepaid Phone/Tablet SIM Card Activation Kit (Full, Micro or Nano) $0.01 + Free Shipping User uploaded file

T-Mobile.com offers their T-Mobile Prepaid Phone SIM Card Activation Kit (Full, Micro or Nano) for $10 - $9.99 off coupon code SIMDEAL = $0.01. Shipping is free.


It is Limit 3 SIM Cards. I just ordered 2 nano sims and 1 micro sim. They say must activate by 11/21/2016.


http://prepaid-phones.t-mobile.com/sim-card?AID=11031750&PID=4485850

Jun 16, 2014 7:14 AM in response to dubprocess

I believe I've found a solution, and here it is.


You simply need to WAIT.


I've cancelled my account, and gotten the email 5 months latter confirming that my account has been de-enrolled. When I went into settings>cellular data, I got a message with a phone number that I need to order a new SIM card. Resetting my wireless/network settings didn't help.


About 4-5 months later I again went into settings>cellular data, and LO AND BEHOLD, it says "ACTIVATE YOUR IPAD WITH VERIZON WIRELESS" with the options to create a new account, or add to an existing account.


Either I just had to wait after resetting my wireless settings, Verizon decided to change their policy, or you just need to WAIT a couple of months to reactivate your account.


I didn't yet actually activate it, but it's pretty clear that my SIM is NOT FRYED as Verizon previously stated, my fryed SIM would prevent me from creating a new account.


Also, I seriously doubt what some young guy at Verizon said told lonesomeduck will work (according to lonesomeduck's post yesterday) his solution is to remove the SIM card before deleting your account. However, in order to delete your account you first need to access it, which is IMPOSSIBLE to do with the SIM card removed.


Also, (Just BTW) I tried logging into my account within the 5 thinking that perhaps just accessing it (without actually paying for service) will delay the de-enrollment of my account. This did not work.

Jun 16, 2014 7:31 AM in response to gruber1401

Thanks for your info. i agree.

i also tried the Tmobile sim card in my Verizon IPad. it works .But the service is terrible,

.Even if it is 200 mb each month if I cant use it what good is it. i travel all over the us and Tmobile only seems to work in down town areas.

Verizoon has worked everywhere ,even the most remote areas.

another nice thing about verizion is that when you activate a new ipad in an area that you cant connect to wifi, verizon service will let you activate your new ipad and register it on the icloud without having an verizon account setup yet on your ipad.

Jul 31, 2014 1:09 PM in response to Nanoo2

Hello, I come back to this discussion once in a while to see if VZ ever fix this SIM card issue, and read that the fried sim will become useable again after a long while. I was curious about it and realized that I still have the (fried) original VZ's SIM card in drawer. I took out the free T-mobile SIM card I received from T-mobile, which works very well with my iPad 3 from the past 8 months by the way, and inserted the already confirmed fried VZ's SIM card . Surprisingly, it is working once again.


The VZ data menu popped up when I clicked on "view Account" under Cellular Data in Setting. The VZ data sign up menu changed. Now it offers options for both prepaid plans and an option for adding my ipad 3 to an existing VZ account. I chose prepaid plan just to test if VZ's network will take my allegedly fried SIM card and it did. Now I can sign up for 300mb data plan for only $5 if I want to and I can cancel it any time as I wish. This is a lot better than before with 1GB for $20 plan for me. I don't know if VZ fixed the fried SIM card issue on purpose by changing the way it offers data prepaid plan options or it is just a coincidence for me. All I know is my 2-year-old inactivated fried SIM card that came with my iPad 3 purchase is working once again.


I just want to share this with folks who still have the old VZ SIM card around. Try it and see if it works for you. If it works and you like VZ or it is the only option for you, then it's great. For me, I will still use the free monthly 200mb from T-mobile and buy more data from T-mobile if I need more data since I have good connection in my area, I will not give a dime to VZ after my frustration with them 2 years ago, even they may have fixed the issue now.


Have a great day.

Jan 4, 2015 12:48 PM in response to dubprocess

In my opinion, both Verizon and Apple are perpetrating wholesale fraud on their customers.


I wanted to switch from AT&T to Verizon, to upgrade from an iPhone 5s to an iPhone 6 Plus.

So, I need a new phone, right? A "Verizon" phone, right? So, I traded in my perfectly good

"AT&T" iPhone 5S for a brand new "Verizon" iPhone 6 plus. So, of course, there would be

a suitable SIM card in "my" new iPhone 6 plus? Right? No question about that. The subject

never came up.


But, I also own three iPads, two 3rd gen, 64gb, wifi + cellular (the ones just before the first

"lightning" connectors, and one 4th gen, 64gb, wifi + cellular (the first one with the lightning connector).

And, I told the saleswoman "LaShonda" from the Manassas Verizon Corporate store that

I needed to activate them too. And she told me, great, since that would be 5 devices, I'd get

an 8% discount when I activated my 3 iPads and my two new iPhones. Great! Right?


Well, AFTER I activated my new iPhones on Verizon, which, of course, cancelled my AT&T account,

"LaShonda" and her boss tell me that my iPads cannot be activated on Verizon, and in order to replace

them, I'll have to buy three brand new "Verizon" iPads, at $829.00 a piece. But, oh, sooooooo

generous is Verizon, they 'offered' to pay me $170.00 for each iPad, plus a $75.00 bill credit. "LaShonda"

also told me she'd give me a "in-store" discount of $100.00 per iPad ... only, she was full of it.

The same iPad on Verizon' s website cost $729.00. So, the Verizon Manassas Corporate

store offered to charge me $100.00 more than what I could buy the same iPad for on Verizon's website,

and then pretend to give me a $100.00 discount!!!! What a deal!


I don't know about you, but, if "LaShonda" had honestly told me, at the outset, that if I switched

to Verizon for my iPhones, I'd also have to spend almost $2,500.00 to replace my iPads (well,

really after "LaShonda" imaginary discounts, I'd only be out about $1,500.00) I'd have stayed with AT&T.


To top it off, this was clearly not a mistake. Since this debacle, I researched the matter

and it turns out that, you can NEVER activate an iPad on Verizon once it has been activated

on any other carrier, even if you get a new Verizon SIM.


Leaving aside the, at best, misleading and incomplete information intentionally "fed" to me by

"LaShonda" under the approving and watchful eye or Verizon Corporate, how is it that Apple

does not come out that tell you that once you choose a carrier, they'll help that carrier "lock

you in forever"?


I consider this outright and intentional fraud, and I intend to complain to the Attorney General.

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iPad 3 Verizon LTE sim issues

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