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meloamaury

Q: Software update not working with snow leopard 10.6.8

When I try to update snow leopard 10.8.6 through the Software update, it launches but crashes with the message Software Update can't check for updates because of a network problem. Software Update can’t connect to the update server. But I do have internet connection. If I try to update from the terminal with the command " sudo softwareupdate -i -r, it tries to connect but end up with connection timed out. I have never able to update my system with software update utility. Does anybody have any suggestion?

MacBook Pro (13-inch Early 2011), Mac OS X (10.6.8)

Posted on May 11, 2012 4:43 PM

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Q: Software update not working with snow leopard 10.6.8

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  • by Kappy,

    Kappy Kappy May 11, 2012 4:48 PM in response to meloamaury
    Level 10 (270,319 points)
    Desktops
    May 11, 2012 4:48 PM in response to meloamaury

    Consider trying to download the Mac OS X 10.6.8 Update Combo v1.1 instead of using Software Update. You can also give this a try to fix SU:

     

    Fix for Software Update

     

    See Troubleshooting Automatic Software Update in Mac OS X.

     

    Delete the following files:

     

    • /Library/Preferences/com.apple.SoftwareUpdate.plist
    • /Home/Library/Preferences/com.apple.SoftwareUpdate.plist
    • /Home/Library/Preferences/ByHost/com.apple.SoftwareUpdate.xxx.plist where "xxx" is a number.
    • /Home/Library/Caches/com.apple.SoftwareUpdate/ (delete entire folder)

     

    Software Update Fix 1.1 - MacUpdate

  • by meloamaury,

    meloamaury meloamaury May 11, 2012 6:27 PM in response to Kappy
    Level 1 (0 points)
    May 11, 2012 6:27 PM in response to Kappy

    I've tried your suggestions but without success. I have removed the file /Library/Preferences/com.apple.SoftwareUpdate.plist (the other ones I do not have). I have installed the combo update, but still the software update is not able to connect to the server.

  • by SeanTheTechGuy,

    SeanTheTechGuy SeanTheTechGuy Sep 27, 2012 10:12 AM in response to Kappy
    Level 1 (0 points)
    Sep 27, 2012 10:12 AM in response to Kappy

    I was successfully able to delete the files, and now my updates are working again...

  • by Michael Paine,

    Michael Paine Michael Paine Nov 1, 2012 4:15 AM in response to Kappy
    Level 2 (348 points)
    Nov 1, 2012 4:15 AM in response to Kappy

    Kappy's tips worked for me. But only after I restarted the computer when I had deleted the files.

  • by RodWall5,

    RodWall5 RodWall5 Nov 1, 2012 4:47 AM in response to meloamaury
    Level 1 (5 points)
    Nov 1, 2012 4:47 AM in response to meloamaury

    Kappy's tip worked for me aswell. Didn't need to restart after deleting files. Thanks!

  • by SGcls,

    SGcls SGcls Mar 25, 2014 10:06 PM in response to meloamaury
    Level 1 (0 points)
    Mar 25, 2014 10:06 PM in response to meloamaury

    Hi,

     

    This reply may seem late but might as well share my findings.

     

    I have the same problems with the software updater for 10.6.8 as well after trying to move on to Mavericks from

    OS X Leopard 10.6.8.

     

    Tried the patch as well the listed files to delete and etc but all failed.

     

    Then I noticed the problem was with the software updater complaining that there was a network problem and even though the dignostics was run the results were no network connection exists but Air Port is connected and there is no issue browsing the web.

     

    I took a look at the Wi-Fi settings and noticed that the default locations were going back to an old Wi-Fi network location I had latched on to 4 years ago! I assumed some screw up with the Wi-Fi network software and thus removed all Wi-Fi network associations and locations and reconfigured the Wi-Fi from scratch for my local home Wi-Fi network. After this the software update worked fine and can now download updates. Note that I did install the update patch by Apple though in my first attempt to resolve the problem.

     

    I would consider the possibility of the Wi-Fi software services within OS X Snow Leopard being a bit "buggy".

    Deleting all the non used Wi-Fi network associations and clearing or resetting the default location settings helped revive/resolve the no network connection problem with the software updater.     

     

    Now can move on to Mavericks...