6 Replies Latest reply: Mar 25, 2014 10:06 PM by SGcls
meloamaury Level 1 Level 1 (0 points)

When I try to update snow leopard 10.8.6 through the Software update, it launches but crashes with the message Software Update can't check for updates because of a network problem. Software Update can’t connect to the update server. But I do have internet connection. If I try to update from the terminal with the command " sudo softwareupdate -i -r, it tries to connect but end up with connection timed out. I have never able to update my system with software update utility. Does anybody have any suggestion?

MacBook Pro (13-inch Early 2011), Mac OS X (10.6.8)
  • 1. Re: Software update not working with snow leopard 10.6.8
    Kappy Level 10 Level 10 (226,775 points)

    Consider trying to download the Mac OS X 10.6.8 Update Combo v1.1 instead of using Software Update. You can also give this a try to fix SU:


    Fix for Software Update


    See Troubleshooting Automatic Software Update in Mac OS X.


    Delete the following files:


    • /Library/Preferences/com.apple.SoftwareUpdate.plist
    • /Home/Library/Preferences/com.apple.SoftwareUpdate.plist
    • /Home/Library/Preferences/ByHost/com.apple.SoftwareUpdate.xxx.plist where "xxx" is a number.
    • /Home/Library/Caches/com.apple.SoftwareUpdate/ (delete entire folder)


    Software Update Fix 1.1 - MacUpdate

  • 2. Re: Software update not working with snow leopard 10.6.8
    meloamaury Level 1 Level 1 (0 points)

    I've tried your suggestions but without success. I have removed the file /Library/Preferences/com.apple.SoftwareUpdate.plist (the other ones I do not have). I have installed the combo update, but still the software update is not able to connect to the server.

  • 3. Re: Software update not working with snow leopard 10.6.8
    SeanTheTechGuy Level 1 Level 1 (0 points)

    I was successfully able to delete the files, and now my updates are working again...

  • 4. Re: Software update not working with snow leopard 10.6.8
    Michael Paine Level 2 Level 2 (315 points)

    Kappy's tips worked for me. But only after I restarted the computer when I had deleted the files.

  • 5. Re: Software update not working with snow leopard 10.6.8
    RodWall5 Level 1 Level 1 (5 points)

    Kappy's tip worked for me aswell. Didn't need to restart after deleting files. Thanks!

  • 6. Re: Software update not working with snow leopard 10.6.8
    SGcls Level 1 Level 1 (0 points)



    This reply may seem late but might as well share my findings.


    I have the same problems with the software updater for 10.6.8 as well after trying to move on to Mavericks from

    OS X Leopard 10.6.8.


    Tried the patch as well the listed files to delete and etc but all failed.


    Then I noticed the problem was with the software updater complaining that there was a network problem and even though the dignostics was run the results were no network connection exists but Air Port is connected and there is no issue browsing the web.


    I took a look at the Wi-Fi settings and noticed that the default locations were going back to an old Wi-Fi network location I had latched on to 4 years ago! I assumed some screw up with the Wi-Fi network software and thus removed all Wi-Fi network associations and locations and reconfigured the Wi-Fi from scratch for my local home Wi-Fi network. After this the software update worked fine and can now download updates. Note that I did install the update patch by Apple though in my first attempt to resolve the problem.


    I would consider the possibility of the Wi-Fi software services within OS X Snow Leopard being a bit "buggy".

    Deleting all the non used Wi-Fi network associations and clearing or resetting the default location settings helped revive/resolve the no network connection problem with the software updater.     


    Now can move on to Mavericks...