6 Replies Latest reply: May 12, 2012 5:58 AM by KiltedTim
Spivaki Level 1 (0 points)

After haggling for some time with AT&T, i received an email saying:


We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.


To complete the unlock, simply:
1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.

3. Backup and restore your iPhone using iTunes .
For information on backup and restore, please visit

4. After restoring, your iPhone will be unlocked.

Additional information on unlocking can be found at http://support.apple.com/kb/TS3198.


The latter article says: "

If your carrier has unlocked your iPhone, after connecting your iPhone to iTunes, you should see this message:  "Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click Continue."

However, connecting my old jailbroke 3G and hitting the restore button did not result in an "unlock complete" message as indicated, but only error message 1015 and a bricked phone (stuck in recovery mode).  I used other methods to get it back to life, but it is not properly unlocked, and is stuck on OS 4.1.  If i click on the "update" button, it goes to error 1015 again, stuck in recovery mode.


Is there no way to bring my phone back into normal mode, really unlocked and restored to a normal apple state?  It works now (using T-mobile here in europe), but i would like to update it, and sync it as it should be. 

iPhone 3G, iOS 4.1
  • KiltedTim Level 9 (50,405 points)

    If your phone was previously jailbroken, it may now be physically impossible to legitimately unlock it.


    Jailbroken phones can not be discussed here per the terms of service.


    You have most likely permanently bricked your phone. Buy a new legitimately unlocked phone.

  • Spivaki Level 1 (0 points)

    Kilted Tim, thanks for your fast reply.  Fortunately for me, its not quite as dire as that, and it isn't bricked at all... but it cannot, without any new ideas from the community, progress beyond OS 4.1.  All functions work properly, otherwise.


    I have read what you wrote on other postings here, but not on any official (apple or AT&T) source.  Have you?  If not, perhaps there is a way.

  • deggie Level 9 (52,739 points)

    Google might be your friend here but Apple nor AT&T are going to make a statement regarding unlocking after jailbreaking your iPhone nor provide any assistance to you. From everything I have read so far if you do not get the message the first time you try to restore you may never get it.

  • KiltedTim Level 9 (50,405 points)

    It doesn't matter if there is a way or not. Your phone was jailbroken. It is now unsupportable either by Apple or in these forums.


    You're on your own.

  • Spivaki Level 1 (0 points)

    So, you don't know.  You could just say that, if you have to say something.  It is ok if you don't know the answer to every question or aren't allowed to say.  it didn't seem like a personal question.


    In spite of that, I am not on my own, just without your advice.  So far, that's no worse off than before, aside from an unpleasant exchange with a stranger.

  • KiltedTim Level 9 (50,405 points)

    Read the terms of service. We can NOT help you. It doesn't matter whether I, or anyone else, know exactly how to fix it.  The fact is, your phone was jailbroken. It is unsupportable.


    It is also a fact that jailbroken phones may become bricks if you attempt to unlock them.


    Don't blame the messenger.