6 Replies Latest reply: May 13, 2012 1:01 PM by Ralph Johns (UK)
ifred Level 1 Level 1 (50 points)

Hi

I use my apple ID on my iPhone with iMessage.  On my mac, I'd like to use Message with the same ID, which is ………@mac.com.  I have always the same error:  "an error has occured during the verification of ......@mac.com".

 

I've already added the DNS in my pref panes… 

 

what should I do?

 

thanks


MacBook Pro (13-inch Late 2011), Mac OS X (10.7.2)
  • Ralph Johns (UK) Level 9 Level 9 (69,120 points)

    HI,

     

    Use the Manage Account option here

    https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

     

    As an @mac.com name it should be linked to an external (to Apple) email address which may need verifying.

     

     


    6:56 PM      Saturday; May 12, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • ifred Level 1 Level 1 (50 points)

    hi

     

    well, my Apple ID is already linked to an emal by gmail.com, it's a verified email.  So I don'tunderstad why it doesn't work… 

    Thanks in advance

    Fred

  • Ralph Johns (UK) Level 9 Level 9 (69,120 points)

    Hi,

     

    Certain names on that Manage Account site offer the chance to Verify the Name or have it marked as Verified already.

     

    Does yours give you that option ?

    There tends to be two ways to do this:-

    1) Via the email itself (which in the case of most @mac.com names does not work)

    2) On line.

     

    I have just looked one on my @mac.com names and find that it is not marked as Verified nor does it offer the option.

     

     


    8:24 PM      Saturday; May 12, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • ifred Level 1 Level 1 (50 points)

    hi

     

    well nothing works…  :-)

    on appleid.apple.com, I've changed my principal email, it was an email in @gmail.com, it's now my email in @mac.com but the problem is that I can no longer receive mail to this address, because I think i've not suscrobed to mobile me.   In the past I was suscriber of mobile me services, I've just kept the email to be my Apple ID but it seems to create some problems… ?  :-(

     

    and now, when i laucnh the Message beta application, there is a window to write a message, but no way to set the preferences, the item is gray in the menu, and i have no account configurated...

  • ifred Level 1 Level 1 (50 points)

    well Ralph, finally I resolved the problem, using your indications.  I have indicated an adress in "@me.com" on my iphone and on Message beta, and it works well now.  Thanks a lot!!

     

    but I have still a problem; as I wrote it, I tried, before, to change my principal email on my apple account, and I accept to say that the "@mac.com@ email is the principal email.  But i can't receive any mail to this address, because it's just an apple id, not a valid address.  How could I tell that the address in "@me.com" or, better, the other in "@gmail.com" is the principal one?  On the account page on appleid.apple.com, there is no way to change…

  • Ralph Johns (UK) Level 9 Level 9 (69,120 points)

    HI,

     

    Over the years there have been different forms of Apple Issued IDs

     

    When the .Mac service was the method the names were @mac.com ones.

    Later came MobileMe and the @me.com ones that the service issued.

     

    Now we have iCloud and the @me.com name it is issuing.

     

    If you had an Active and paid for @mac.com at the time of the Start of MobileMe you could elect to keep both names active as valid emails linked to your new @me.com name.

    What this did in Mail was allow you to use either name to retrieve your mail that could be sent to either name.

    You would have one password to sign this dual name account in.

     

    As iChat names both names are independent (although they use the same password and you can run two Buddy lists.

     

    iCloud confuses this a little by using the Same @me.com name format.

    It appears that you can start it from an existing Apple ID.

    This then links that email with the iCloud name which in turn works like the .Mac and MobileMe crossover did (two names, one account)

    It seems this works this way with both external email as well as existing Apple Issued IDs

     

    What does seem to happen for some people is they get asked to end their MobileMe at this point which then seems to mess up their iCloud access as well (As it is in fact the same account).

     

    Next step.

    All the way through these different forms of Names the ability to Change the Primary email (and in the case of Apple Issued ones the ID itself) has been unavailable.

     

    This means you can't change an @mac.com email/ID to something else

    Same for MobileMe @me.com names or iCloud issued ones that were created as free standing names (not linked to an exiting Apple ID)

    I have listed in a manner that now makes it look like the iCloud ones lined to an Apple ID are different.

     

    The difference is that if linked to an external email that external email also becomes one you cannot change.

     

    What you can do, at least for these Discussions (and other places that email you) is change the Email linked to an @mac.com account (or an Apple ID that you cannot change or an email that is "dead")

    Visit this page My Support Profile

    Sign in.

    Change the Email (NOT THE ID) and Save.

     

    I actually have the original external email as Apple ID and the new iCloud @me.com email as the email.

    This allow me to get the email sent to the right place so I get to see when new posts are made.

     

    It means iTunes alerts and the like are also sent to the new email without messaging with the ID.

     

     

     

     

     

     


    9:01 PM      Sunday; May 13, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously