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oregonjoe Level 1 (0 points)

I recently changed the email address associated with my Apple ID.  In my iPhone, I have iCloud set to back up my phone's documents and data, but it has stopped working because it's still set up with my old email address.  I read that in order to change it to my new email address, I have to delete the old iCloud account (under iPhone settings) and sign in with my new email address.  However, when I press 'delete account' it gives me the warning: "If you delete your account, all documents stored in iCloud will be deleted from this iPhone."  This is something I do NOT want, as there are documents and app data on my phone that I don't want to lose.  (Some people on the forums were saying it gave them the option to keep all their data on their phone after they pressed delete.  Mine did not--it only gave me the warning and a chance to cancel, so I assume Apple changed it between now and late last year when those comments were posted.)


- First off, why would they make it this way??

- And more importlantly, how can I get around this?  I just want iCloud to back up my iPhone using my new email address, without erasing data from my phone.




iPhone 4S, iOS 5.1.1
  • Winston Churchill Level 10 (95,544 points)

    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")


    When you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.

  • oregonjoe Level 1 (0 points)

    Will the data sync back to my device even though I'll be using my new email address?

  • Winston Churchill Level 10 (95,544 points)

    Assuming it is the same account, which I believe is what you are saying, then yes all your data will sync back when you log into that account again.

  • oregonjoe Level 1 (0 points)

    I went ahead and deleted my iCloud account from my iPhone, and surprisingly enough, it actually did give me the option to keep the data on my phone.  It's like they were just kidding about the warning.  So I didn't end up having to sync back the data after all.  Thanks anyway, Winston Churchill.

  • XiaTeKaR Level 1 (0 points)



    May be an old discussion, but need help about the same problem.  Hope you could help :)


    I needed to change my apple id... Pretty easy, but now my icloud account is not the same email address... 


    But since the IOS 7 update, i can't delete the icloud account without logging with the password. 


    But it keep saying invalid account or password beause the old appleid does'nt exist anymore!


    So i can't delete it to change it!  I can't even restore the phone, cause since IOS 7, you need to disable the locate my IPhone option... But to disable it, I need to enter the icloud password!!! :) so I'm kind of stucked :)


    Is there anything I can do?


    Thank you in advance!

  • jms120 Level 1 (0 points)

    You have to delete the iCloud account and turn off "Find My Phone" BEFORE changing the email address. Then, change the email address and log in to the account on your phone.

  • XiaTeKaR Level 1 (0 points)

    Well I already changed my appleID email adress, and I can't tur off "Find my IPhone" cause he keeps asking me the password for the old email address, wich does not exist anymore...


    so I can't change again the appleID to my old email, cause it send a "confirmation email" to the old email,  but the old email does'nt exist

  • geraldineyy Level 1 (0 points)

    I have the same problem as XiaTeKar...

    Except I actually have access to my old email BUT I never receive an email about resetting the password and when I write in my birthdate it says it doesnt match their data....

  • Mathetski Level 1 (0 points)

    I have the same problem please help... Thanks

  • littlelawman Level 1 (0 points)

    Nice to know its not just me

    any suggestions. i cant get out of old icloud and update.


    <Edited by Host>

  • geraldineyy Level 1 (0 points)

    I called Apple support and they managed to solve my problem


    They gave me the following instructions:


    1. Go to, press "Manage your Apple-ID" and write in your current apple-id and password.

    2. Change your primary mailadress to your OLD mailadress (your old apple-id).

    3. Log on to your old email and confirm.

    4. Now you can write your ordinary password on iCloud in your iPhone, using your old apple-ID.

    (Settings > iCloud)

    5. If you would like to keep that apple-ID, you don't have to do anything else. If you rather want the previous apple-ID, you first delete the account on your iPhone.

    6. Change back your primary email address as it was before (on, and log on to your email to confirm.

    7. Now you can type in your current apple-ID account on iCloud. (Settings > iCloud)


    This solved it for me anyways!

    Sorry for the bad english

  • daniellereneeo Level 1 (0 points)

    Thanks! You solved my problem! If only I could figure out how to get my contacts and everything back now..

  • XiaTeKaR Level 1 (0 points)

    I can't change to my old email address, cause Apple will send a confirmation email to reactivate the account, but my old email is no longer available...

  • melizafromoh Level 1 (0 points)

    Thank you for the info.....It worked...

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