Greenstalks

Q: IMAC 2011 - Won't boot & 3 beeps...Apple Novice

I came home to find my IMAC stuck at the grey apple screen with a circle of dots spinning...I've been trying to piece together the events that led up to this:

1) The night before I ran some updates including the osx 10.7.4 update and then selected restart and went to bed

2) THe next day my son says that they tried to put a DVD in and it was still on the grey screen...they inserted the DVD anyway

3) I tried unplugging etc and then rebooting but same grey screen

4) I rebooted with the track pad held down and it managed to eject the DVD

5) Now when rebooting i get 3 bleeps repeated, I've retried this a few times and its the same

6) I have rebooted using CMD R and see that the Macintosh HD is listed showing 466 GB free which I hope means that the other 534GB is still on there...not sure if I should repair it

 

I've had this IMAC since January and am ashamed ot say that I DONT THINK I HAVE A BACK UP yet...I was ust about to buy an external HD big enough to back it up so VERY CONCERNED about losing my recently uploaded entire family home movie collection as I speak my wife is holding back the tears...any advice?

iMac, Mac OS X (10.7.2)

Posted on May 12, 2012 2:12 AM

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Q: IMAC 2011 - Won't boot & 3 beeps...Apple Novice

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  • by X423424X,Helpful

    X423424X X423424X May 12, 2012 2:30 AM in response to Greenstalks
    Level 6 (14,237 points)
    May 12, 2012 2:30 AM in response to Greenstalks

    According to the following,

     

    Power On Self-Test Beep Definition - Part 2

     

    Your ram is not being detected.  Perhaps you should try reseating them.

     

    What I don't understand is points 5 and 6.  You said you are getting the 3-beeps on boot on the one hand but are able to boot from your recovery partition on the other hand.

     

    If you can boot from the recovery partition I suggest running Disk Utility to repair/verify your drive(s) (not repair permissions).  Also run Apple HardwareTest.

  • by Greenstalks,

    Greenstalks Greenstalks May 12, 2012 2:44 AM in response to X423424X
    Level 1 (0 points)
    May 12, 2012 2:44 AM in response to X423424X

    THANKS for the quick response

     

    "Your ram is not being detected.  Perhaps you should try reseating them."

     

    How do I do that?

     

    "What I don't understand is points 5 and 6.  You said you are getting the 3-beeps on boot on the one hand but are able to boot from your recovery partition on the other hand."

     

    If I press CMD R quck enough I get to the disk utility screen...but I've not know what to do from there

     

    "If you can boot from the recovery partition I suggest running Disk Utility to repair/verify your drive(s) (not repair permissions).  Also run Apple HardwareTest."

     

    OK, will this effect any data that is not backed up?  I'm paranoid about losing it

  • by Paul_31,Helpful

    Paul_31 Paul_31 May 12, 2012 4:11 AM in response to Greenstalks
    Level 6 (13,925 points)
    May 12, 2012 4:11 AM in response to Greenstalks

    None of these suggestions should effect your data, but if you do manage to get it going make sure you get a back-up plan organised pdq.

    Try these suggestions one at a time to see if any one of them resolves the problem. They can be tried in no particular order, but I think I'd try re-seating the RAM after you've tried the other things.

     

    Re-seating the RAM is easy and it should be in the booklet that came with the Mac - but here's my version. Shut down and unplug the Mac, gently lay it face down on a soft, firm surface. With a small Philips screwdriver remove the RAM slots cover which is located on the bottom edge of the Mac (check it in the booklet). There are a couple of plastic tags, pull firmly on them and the RAM should pop out. Press very firmly to reseat the chips. When you think you've pushed them in, just give it an extra firm press, you should sense it fully seating.

     

    Restart using Command R, as already mentioned. You'll be presented with a screen, select Disk Utility. Select your Macintosh HD on the left and then click on 'repair disk'. If it fixes anything click on repair disk again until you get a clean pass. Whilst you're in Disk Utility 'repair disk permissions'. Select Macintosh HD and click on' repair disk permissions'. Restart as normal from the Apple menu.

     

    Try a safe boot. Restart holding down the shift key until you (hopefully) see a grey progress bar. Once booted restart as normal from the Apple menu.

     

    Try an SMC and PRAM reset:

     

    SMC Reset

    1. Shut down the computer.
    2. Unplug the computer's power cord and disconnect attached devices.
    3. Wait fifteen seconds.
    4. Attach the computer's power cord.
    5. Wait five seconds, then press the power button to turn on the computer.

     

     

    Reset PRAM

    1. Shut down the computer.
    2. Locate the following keys on the keyboard: Command, Option, P and R.
      You will need to hold these keys down simultaneously in step 4.
    3. Turn on the computer.
    4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    6. Release the keys.

     

    Good luck, and just in case I didn't mention it, get some back-up organised

  • by Greenstalks,

    Greenstalks Greenstalks May 12, 2012 11:13 AM in response to Paul_31
    Level 1 (0 points)
    May 12, 2012 11:13 AM in response to Paul_31

    Thanks for this detailed advice...I will be trying this evening and will let you know....first time on the forum but well impressed with the helpful responses. 

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 May 12, 2012 11:34 AM in response to Greenstalks
    Level 9 (58,956 points)
    Photos for Mac
    May 12, 2012 11:34 AM in response to Greenstalks

    One additional thing I would add to Paul_31's advice. It would be wise to restart in Safe Mode, this will reset some caches. It is possible one or more cache has become corrupt too so this will clear them. After you have restarted in Safe Mode restart the machine as you normally do.

     

    Also please carefully re-read your owner's manual. What I'm referring to is Apple says:

     

     

    Putting Your iMac to Sleep


    If you‘ll be away from your iMac for less than a few days, put it to sleep. When your iMac is in sleep, its screen is dark. You can quickly wake your iMac and bypass the startup process.

     

    To put your iMac to sleep, do one of the following:

     

    • Choose Apple () > Sleep from the menu bar.
      Press the power button (®) on the back of your iMac.
      Choose Apple () > System Preferences, click Energy Saver, and set a sleep timer.
      Hold down the Play/Pause button () on the optional Apple Remote for 3 seconds.

     

    To wake your iMac from sleep, do one of the following:

     

    • Press any key on the keyboard.
      Click the mouse.
      Press the power button (®) on the back of your iMac. Press any button on the optional Apple Remote.
    • When your iMac wakes from sleep, your applications, documents, and computer settings are exactly as you left them.

     

  • by Greenstalks,

    Greenstalks Greenstalks May 19, 2012 1:52 AM in response to rkaufmann87
    Level 1 (0 points)
    May 19, 2012 1:52 AM in response to rkaufmann87

    So I've tried everything paul31 suggested.  All validated and repaired ok BUT not possible to safe reboot I just get 3 beeps.  It seems my data is ok but I need to somehow back it up before taking ot the apple store to resolve the 3  beeps?  If anyone has further advice I'm all ears, THANKS again!

  • by X423424X,

    X423424X X423424X May 19, 2012 2:17 AM in response to Greenstalks
    Level 6 (14,237 points)
    May 19, 2012 2:17 AM in response to Greenstalks

    Smc and pram reset didn't work.  Safe boot didn't work.  Reseating the dimms didn't work.

     

    If you can't boot, short of physically removing the drive, I don't know what you can do.

     

    One thing I am confused about though.  You said "validated and repaired".  Does that mean you were able to boot from the recovery partition which I wouldn't expect?

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 May 19, 2012 6:01 AM in response to Greenstalks
    Level 9 (58,956 points)
    Photos for Mac
    May 19, 2012 6:01 AM in response to Greenstalks

    3 Beeps normally means you have a RAM issue. This can be any one of:

     

    Failed RAM (yes it can and does fail on occasion)

    Unseated RAM (remove and reseat)

    Incorrect RAM (if you replaced the RAM you have to be careful what you buy!!)