HT203180: If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV

Learn about If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV
Hank Chambers

Q: Cannot sync purchased movies to iPad

Since upgrading to the new OS this morning, I have been unable to load iTunes Store purchased movies to my iPad.  In fact, after I loaded the new system, I lost all of the movies on my iPad.  It did allow the movies that I've ripped from my collection into iTunes to stay on the iPad.  Any suggestions?

Mac Pro 2X3 GHz quad core 8 GB memory, Mac OS X (10.6.5)

Posted on May 12, 2012 3:42 PM

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Q: Cannot sync purchased movies to iPad

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  • by Demo,Helpful

    Demo Demo May 12, 2012 5:29 PM in response to Hank Chambers
    Level 10 (95,701 points)
    iPad
    May 12, 2012 5:29 PM in response to Hank Chambers

    Are the movies still in iTunes on the Mac - if they are sync them again. Make sure that they are selected to sync and that the sync movies heading is selected as well.

     

    If the movies are in iTunes and you already tried to sync them with no success - Are you using the same Apple ID on the iPad that you are using in iTunes on the Mac and would that be the ID that you bought the movies with?

     

    If you live in the U.S., many movies can now be downloaded again from iTunes at no charge as long as you use the same Apple ID that you used to buy the movies. You can download them again in the purchased tab of the iTunes Store on the iPad - tap on the View Movies Button in the upper left corner and your purchased movies will appear. Tap on the cloud icon to download them again.

     

    You can also download them again in iTunes on the Mac and sync them back to the iPad.

  • by Hank Chambers,

    Hank Chambers Hank Chambers May 12, 2012 5:43 PM in response to Demo
    Level 1 (15 points)
    May 12, 2012 5:43 PM in response to Demo

    Thanks. I figured that I had to check the movies on the iTunes program on the top left hand side as well as checking each movie on the movie section of the iPad in the Devices section of iTunes.  I hadn't had to do this before the new OS I downloaded this morning.