Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My podcast has not updated in over two months. Ive tried everything to get it working. Please Help

My feed has not updated in the store for over two months. I now have three new episodes in there which are not showing up.

Everything works fine through itunes, i can see all episodes and my feed validates with the feed validator.

About 2 months ago my artwork dissappeared from the feed and since then it has never updated again.

Hope someone can help.


Store Address: http://itunes.apple.com/gb/podcast/beyond-silence/id513494851

Feed Address: http://www.hiddenagenda.dj/podcast/BeyondSilenceRSS.xml

Posted on May 13, 2012 4:05 AM

Reply
3 replies

May 13, 2012 4:17 AM in response to pittsy2004

The latest episode in the Store is no. 10; nos 11 and 12 appear when subscribing. The feed appears to be fine: I'm afraid it looks as if you've fallen over onw of the Store's sticky patches. It does happen sometimes, and it's very irritating, but there isn't really anything you can do about it except wait, as there's nothing you can change in the feed to make any difference. It will probably update eventually.


You could try complaining at podcasts 'at' apple.com, though frankly I doubt you will get much help there.

May 15, 2012 10:44 AM in response to Roger Wilmut1

Hi Roger, just to update you on the situation.

I did some more digging into the problem im having and it was suggested that i tried re-submitting the feed to the store.
On doing so i got the error message that my hosting does not have byte-range support which it seems a lot of people are having problems with. Having read further it seems apple introduced these changes around the time my podcast stopped updating which seems to tie into how the issue started.


So i created a test feed with one episode and a link to a media file from a working podcast and still it would not submit, i was getting the 'We have difficulty reading this feed. Connection Reset error'

Luckily i have another hosting provider so i uploaded the exact same test feed and the feed got accepted.
So i have come to the conclusion that my host does not have byte-range support but also it seems this is stopping it reading the actual .xml file as well as the .mp3 content which from reading other posts should not happen.


So im in the process of uploading the latest episode to my host that has byte-range support enabled and im going to update my current feed with one episode and a link to the .mp3 file on the server with byte-range support enabled and im hoping fingers crossed the feed updates.


Obviously i can set up a new feed on the server with byte-range support enabled but if my current feed fails to update at all im concerned i will never be able to update the feed again and therefore never be able to add the feed URL redirect code in order to keep my subscribers.


Thought id share this with you as it may help you in helping others having similar problems.


Richard Pitts

My podcast has not updated in over two months. Ive tried everything to get it working. Please Help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.