Why did apple charge me more than the price listed for the app?

Question

Level 1

3 points

Why did apple charge me more than the price listed for the app?

My iTunes gift card was purchased in the US with US dollars. The price listed is in US dollars. The amount taken from my credit is not what was listed on the price. I am quite angry about this deception. And I can't possibly be the only one to have had this happen.

Here is what happened:

I had $19.82 in credit. All credit had been purchased in the US, normally, with US legal tender.

I clicked a button stating clearly $9.99 and now I have $9.06 in credit. So I've paid $10.76 for something sold to me as costing $9.99.

It's not about the difference, it's about the fact that I've been charged a price not disclosed beforehand and have no recourse now. How many other people have been cheated this little bit from each of their purchases?

Does anyone know someone I can file a claim with?

Posted on May 13, 2012 6:31 AM

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Answer 1

May 13, 2012 6:34 AM in response to pen waters

1. Launch iTunes

2. Go to Purchase History

3. Report a problem

4. Fill out the form with a legitimate reason for your refund request

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Answer 2

pen waters Author

Level 1

3 points

May 13, 2012 6:38 AM in response to linuxubuntufan

Hey, thanks!

I can't seem to find purchase history, though... I've got purchased under Store on left sidebar and download purchases on lower right of that... is it in a menu somewhere?

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Answer 3

May 13, 2012 6:40 AM in response to pen waters

No mystery. Taxes will be charged, unless you live in an area with no sales tax.

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Answer 4

May 13, 2012 6:40 AM in response to pen waters

It might be. Search for it in the search bar, or go to iTunes Help (in the Help menu)

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Answer 5

May 13, 2012 6:42 AM in response to stedman1

Taxes aren't charged for downloaded software in the U.S. $.99 for a song is $.99, no/included sales tax

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Answer 6

pen waters Author

Level 1

3 points

May 13, 2012 6:48 AM in response to linuxubuntufan

Hm. Ok, I did manage to find a way to send an email to "express lane" asking them about it. If there are taxes (or not) or a refund is forthcoming, I am supposed to know within 24 hours. If not, I'll let you know too :}

thank you

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Answer 7

May 13, 2012 6:48 AM in response to linuxubuntufan

See quote below from Apple terms and conditions.

Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the time you download the product. We will charge tax only in states where digital goods are taxable.

http://www.apple.com/legal/itunes/us/terms.html#SALE

Stedman

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Answer 8

May 13, 2012 6:58 AM in response to stedman1

Well, where I come from, digital goods are not taxed. I assumed all digital goods are not taxed, because I have never seen anyone taxed by buying digital goods. All "cards" (Nintendo Points, PSN Credit, Microsoft Points, etc.) do not have sales tax.

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Answer 9

May 13, 2012 7:00 AM in response to linuxubuntufan

Sadly, where I come from....... Everything is taxed. :-(

Stedman

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Answer 10

pen waters Author

Level 1

3 points

May 13, 2012 7:01 AM in response to linuxubuntufan

Well, I am finding conflicting and old information if the state that I registered the account in does collect taxes on itunes purchases. The funny thing is, I no longer live in the state where I had registered the account and did not want them to just have a credit card on file for me.

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Answer 11

May 13, 2012 7:01 AM in response to stedman1

Because you live in Canada (based on your "current location" on your profile).

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Answer 12

May 13, 2012 7:02 AM in response to pen waters

Then use iTunes gift cards. Those have no tax.

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Answer 13

pen waters Author

Level 1

3 points

May 13, 2012 7:05 AM in response to linuxubuntufan

I am physically in Poland at the moment, using credit from gift cards purchased at home. The address where I had registered (I hadn't thought to change it) still reads Ohio... I will probably come back to Florida. If it is just a case of using gift cards, why don't people just list themselves as living in tax free states?

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Answer 14

May 13, 2012 7:08 AM in response to pen waters

Change billing information in iTunes.

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Answer 15

pen waters Author

Level 1

3 points

May 13, 2012 7:13 AM in response to linuxubuntufan

done :}

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