7 Replies Latest reply: Sep 1, 2012 8:37 PM by drumsandthings7
Hulk_em Level 1 Level 1 (0 points)

Hi guys. I Try to open itunes in my ipad2, but a massege popup "cannot connect to itunes store" ... What should i do?


iPad 2 Wi-Fi, iOS 5.1.1
  • 1. Re: Cannot connect to itunes store via ipad
    wiclee Level 5 Level 5 (6,940 points)

    Check out this article:

    Can't connect to the iTunes Store

    http://support.apple.com/kb/TS1368

  • 2. Re: Cannot connect to itunes store via ipad
    smoddelm Level 1 Level 1 (0 points)

    The "support" article is completely useless.  The usual insulting suggestions like "make sure your router is turned on."  Can anyone offer a real suggestion for a user who is not so ignorant as not to know whether their iPad is connected to the router and has an actual internet connection?

  • 3. Re: Cannot connect to itunes store via ipad
    w!llthethrill Level 1 Level 1 (25 points)

    I have the same problem with my iphone 3gs but it only does it on the updates tab

  • 4. Re: Cannot connect to itunes store via ipad
    KMF831 Level 1 Level 1 (15 points)

    Ok, I found a solution that worked for me when trying to connect to the iTunes store by tapping the "update" button in the "App Store" app on my iPad 2. Before the solution was implemented I'd always get the error message "cannot connect to iTunes store". Once the solution was implemented I now can connect to iTunes using the "update" button in the "App Store" app and I get the normal message "All apps are up to date". The solution is this:  go into Settings, then General, then scroll to the bottom where it says Date and Time. Tap Date and Time and then turn OFF Set Automatically. When you do that a new option will be added that says Set Date and Time. Tap it. You'll now get a drop down feature. Set the Date AHEAD 2 YEARS. The Time you can leave alone.

    Once you do that you might get a bunch of reminders and messages that your apps and stuff haven't been updated in two years. Click cancel or close on each of those messages or reminders. Now go back into Settings, General, Date and Time, and turn Set Automatically back to ON. Reboot your iPad. Open the App Store app again and go to the Update button. It might ask you to log back in to your iTunes account. It should now work. If not, close the App Store app completely and open again and try the update button. Hope this helps.

  • 5. Re: Cannot connect to itunes store via ipad
    smithch Level 1 Level 1 (0 points)

    I tried the resolution posted by KMF831 on Sep 1, 2012 9:15 AM and it WORKED.  Thanks!

  • 6. Re: Cannot connect to itunes store via ipad
    KMF831 Level 1 Level 1 (15 points)

    I wish I knew why these issues occur with the iDevices. Many people would like to know what causes the problem while most don't care what causes the problem, rather they just want the problem fixed for their iDevice. For these people these forums are a great source of information to find a "fix". Apple's next big software release, IOS 6, for all our iDevices, is just a few weeks away. It will probably fix the "can not connect to iTunes store" problem but will probably cause a handful of new iDevice issues. Apple's over-the-phone support system is just as bad as Microsofts has been. I'm sure Apple is aware of many of these issues that arise but you usually have to wait for months for a big iOS software update to fix it. I think these forums and communities are great though to find solutions, if even for a portion of people with the issue.

  • 7. Re: Cannot connect to itunes store via ipad
    drumsandthings7 Level 1 Level 1 (0 points)

    I was very skeptical towards KMF831's post, but tried it anyway since nothing else seemed to work.  To my surprise, his solution worked! Thank you very much for your help, KMF831!