I use Windows Vista Home Premium and the videos I purchased in 2010 which used to play without problems are not playing anymore. When I click on the track all I get is a black playing screen that shows the title and running time but when I click play nothing happens.
Anybody know how to fix this?
Thanks!
Windows Vista
Repair your QuickTime.
Control Panel > Programs n Features / highlight QuickTime, click CHANGE then REPAIR
I did the repair of Quick Time but it's still not playing the videos. Anything else you can suggest?
Thanks!
Repair iTunes as well.
Repaired Itunes but still won't play. Anything else I can do?
Thanks!
Check out this article:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
I checked out the article and did everything that it said to do but still no playback on my videos. Nothing changed.
Wiclee, thank you for responding to my questions but I am disappointed that I cannot watch any of the videos I bought 2 years ago. I can't understand why they won't play now and I don't know what else to do.
I would greatly appreciate if anybody can tell me how to contact iTunes about this because my compute settings all look to be right.
I looked at the system requirements and was wondering if it's because my laptop doesn't have a Pentium processor. Mine is AMD and always worked before. Did iTunes change something that makes it impossible for people with an AMD processor to play the videos???
Anyone know more about how I can resolve this issue, thanks in advance for your help!
Go here:
http://www.apple.com/support/itunes/
Click the Contact Support which leads you to Express Lane, provide necessary information before it will provide you with Contact Options.
I read an article that suggested holding ctrl + shift when clicking on itunes and launching it in "safe mode" this problem occurs because of a visualization plugin that can't be disabled. Several have had success in safe mode because it disables the plugins.
Good Luck.
purchased videos won't play
