5 Replies Latest reply: May 13, 2012 10:55 AM by JimHdk
Lisulka Level 1 (5 points)

I have just bought today in MediaMarkt new WiFi 16GB iPad (i.e. iPad3) but it appears that it has problems with very slow WiFi connection. The device connected immediately to my home network and connection bar indicates maximum signal strength but the network speed is extremely slow on this unit. It is a huge disappointment after spending roughly 500 Euro. Download songs or apps takes for ever. It is impossible to watch the YouTube videos either. My other wireless devices such as Samsung Galaxy Tab, Mac Mini and my professional HP Laptop don't experience this problem at all i.e videos from YouTube load within few seconds and transfer of mp3, pdf or jpeg files between those devices is nearly instantaneous.

 

I want to return this device back to Apple. I wonder though whether this is generic problem with all new iPads so I should simply demand cash back or is it only problem with my device.

 

I run my home network on Cisco 120N wireless router.

 

I understood that in US Apple replaces the units that experience WiFi problems http://www.tekgoblin.com/2012/04/05/apple-captures-ipad-3-units-that-exhibit-wif i-issues/

 

Do you know whether exactly same program is running in EU?


iPad (3rd generation) Wi-Fi, iOS 5.1.1, Cisco 120N WiFi router
  • JimHdk Level 7 (28,340 points)

    It's not a generic problem.

     

    Something you might want to try before exchanging the new iPad are to:

     

    Download the latest firmware For your router at http://homesupport.cisco.com/en-us/wireless/lbc/WRT120N

     

    If QoS is turned on in the router then turn it off.

  • Lisulka Level 1 (5 points)

    I just found solution for my problem It seems that there is compatibility problem between Cisco 120N wireless router and new iPad 3'rd generation. The problem is occurs in WiFi "N" mode only. Once I switched the Cisco 120N wireless router to the "BG-mixed" mode than the WiFi transfer on my iPad is as good as on other devices. And when I switched my Cisco 120N to "Wireless-N Only" than the problems with WiFi transfer were unbearable, which clearly points out the incompatibilities to the N-mode only.

     

    I begin to wonder though whether are there any wireless routers that would properly work with new iPad in "N" mode? Could you please let me know with which Cisco/Linksys/Netgear/D-Link/TP-link wireless routers iPad 3 works well in N mode?

  • JimHdk Level 7 (28,340 points)

    Do what I recommended in my post above - first download the latest firmware.

  • Lisulka Level 1 (5 points)

    Thanks for the hint. I have just update the firmware on Cisco 120N to the latest and greatest firmware version a.t.m. i.e.

     

    03/27/2012

    Ver.1.0.07 (Build 01)

     

    but it does not help. Only disabling the "N" mode seems to solve my problems.

  • JimHdk Level 7 (28,340 points)

    Also disable QoS (quality of service) if turned on.