Previous 1 2 3 Next 39 Replies Latest reply: Jul 3, 2012 7:46 PM by Cheetahfast
ducati-flo Level 1 Level 1



i have a problem on will delete contact´s , but i can´t.
When i delete the contact, then i receive follow message:




Can i reset the cloud,or what can i do?


Please give me a feedback,


best regards

  • ckmap Level 1 Level 1

    Hi, I'm having the same issue here. This is the scenario:

    - I have my Outlook Contacts sycned with iCloud via iCloud Control Panel.

    - I deleted some contacts in Outlook, but the deleted contacts still show up in iCloud. When I tried deleting the same contacts in iCloud, the error message "Dialog.Error.Text.Contact.DESTROY.NOT_FOUND" popped up.

    - There is no issue with synching contacts between Outlook and iCloud when adding new contacts or updating existing contacts. This issue happens when deleting contacts from Outlook.


    Hope someone can advice on this. Thanks

  • yamfs Level 1 Level 1

    Same here

  • Lee Christ Level 1 Level 1

    Hi, i found the same problem yestoday, exactly like the issue that ckmap discribes. hope someone can fix that ASAP.

    Best regards.

  • Winston Churchill Level 10 Level 10
    Mac OS X

    Has anyone tried creating a new contract, deleting it, and then trying to delete the contact that is causing the problem.

  • ducati-flo Level 1 Level 1



    this is not working......

  • yamfs Level 1 Level 1

    Deleting contacts on the iphone works -> the I sync with the cloud.

    After that I take a look at the cloud contacts at firefox, but the deleted contacts are still there.

    After sync with icloud-iphone again .. the deleted contatcs are still deleted on the iphone but NOT in the cloud.

    tyining to delete any of my exicting contacts give me the upon mentioned error



    Creating a new contact in the cloud -> sync iphone -> Works

    deleting in cloud that contact -> sync iphone -> works

  • roxy.kugler Level 1 Level 1

    Hi, I don;t think I will be much help here. I am having the same problem, and I have tried contacting Apple Support. However, they too, were unable to provide a solution.

  • Mugge4you Level 1 Level 1

    Think i found it.

    Log in

    Remove all information of the contact you want to delete. Phone, adress, ...

    Remove the name and replace the name with A.


    Modify en click remove.

    Chech your list "all contacts".

    If A is still there delete again. Faster with the cmd del button.

    Check again.

    If there is no A but something like "no name" delete it also.

    Check you total number of contacts and you 'll see 1 less.

  • ducati-flo Level 1 Level 1



    this is not working...


    When i modify a contact, then i get this info:


    "The contact could not be changed"


  • Mugge4you Level 1 Level 1

    Had it also, just ignore the info "cannot save.."

    Try again ignoring the message.

  • Mugge4you Level 1 Level 1

    Ignore my message, the deleted records are back after a few minutes.

    Hope for better news from Apple.

  • yamfs Level 1 Level 1

    When trying to edit an contact, icloud at a browser ( I've checked IE and FF ) is tellig me that another device is currently using this conotact and it is not possible fo edit the contact.


    I've deleted all my iclouds accounts at my devices and the Synctool with Outlook Express but still not working.


    Can't edit and delete contacts

  • ducati-flo Level 1 Level 1



    yes i have same failure mode.....


    Have anyone a info from apple?

  • Guavaguy Level 1 Level 1

    This is almost certainly an ICloud bug in the way it handles Outlook deleted contacts.


    I can add or edit a contact in Outlook and it instantly shows up on my IPAD. That's not the case when you delete a contact in Outlook though and nothing is updated on the IPAD


    However if I delete a contact on the IPAD, it instantly deletes on Outlook.


    If I switch off the sync on the IPAD and then delete all contacts, then switch sync back on, it updates the contacts in exactly the way they are in Outlook/iCloud.

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