12 Replies Latest reply: Jul 24, 2015 6:51 AM by Doune_from_Versailles
Pia@ Level 1 (0 points)

The iPad of my grandfarter of 89 year old hangs. I'm trying to help him out:

Newest thing/ Ipad3/4 weeks old, hangs with (translated form Dutch) " iCloud-backup ....2 weeks no backup has been made..... Wifi Network" <OK>.

iPad cannot be "un-locked" ("ontgrendelen" in Dutch). Pressing the <OK> also doesn't do a thing. On/off doesn't help.  It simply hangs and always starts with this screen which doesn't dissapear and no further action is possible. Who has an idea how to solve this?