Can't connect to internet

Yesterday the connection to the Internet stopped on a July 2011 Mac mini. Running Network Diagnostics gets as far as ISP (green light) and that's it. Red light for ISP and Server. All the other devices connect no problem. Have tried resetting and restarting everything. The odd thing is that ocassionally a page will load in Safari when going from choosing a network connection step to the selecting a wi-fi network step and when quiting Network Diagnostics.


Any help is much appreciated.

Mac mini, Mac OS X (10.7.4)

Posted on May 13, 2012 1:22 PM

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37 replies

May 15, 2012 5:13 PM in response to BDAqua

The MacBook had an IP of 192.168.1.71 - same as the mini. By clicking on Renew DHCP Lease, it's switched to 192.168.1.73 and is connecting to the Internet again - YEAH!


I can't find another device that's connected with 192.168.1.71, which is what the Mac mini is using. The mini is set to Using DHCP. Clicking renew lease still shows 192.168.1.71. And it's still not connecting.


I just thought of something. I have an Eye-fi card that uploads to the computer wirelessly. It stopped working wirelessly last week. I guess it has a IP address. I'll see if I can find it.


Thanks for all your help, so far! We're getting there. I'm now sure it's something with the IP address, but what? Is there anyway to force a new IP address?

May 25, 2012 1:27 PM in response to BDAqua

I'm sorry that my response is so late. Work is a bit hectic and we have a work around to this problem by using an old MacBook to connect to the Internet, so I'm slacking off on fixing this.


When I maually added the router IP on the mini in System Preferences > Network > Advanced > TCP/IP (Configure IPv4: Manuall) all the buttons on the Network Diagnosis app went red, so I put the Configure IPv4 setting back to DHCP. Leaving it there gives me four green buttons up to and including ISP.


Sorry I am not being very helpful. I am completely flummoxed. Everyother device in the house connects and this one just upped and stopped.

May 25, 2012 3:53 PM in response to BDAqua

I (am guessing here) that I had just put in the modem IP that the ISP gives me.


In System Preferences > Network > Advanced > TCP/IP (Configure IPv4: Manual) I went back and used

IP: 192.168.1.84


the other settings are


Subnet Mask: 255.255.255.0

Router: 192.168.1.254


and the result is still the same - green lights to ISP, red on Internet and Server.

May 25, 2012 4:25 PM in response to MikeV.

OK, then it seems that DHCP was not the problem, just double checking, is Router set to allow that range of IP, I mean some can be set for a starting & ending IP, but I don't think that's it if it gets to the ISP... that's the strange part!???


I wonder, your ISP wouldn't be using Proxies somehow? Did you check the others for that?

May 27, 2012 11:06 AM in response to BDAqua

> I wonder, your ISP wouldn't be using Proxies somehow? Did you check the others for that?


Proxies don't seem to be an issue. The other devices are not set to use proxies.


This morning i compared the AirPort Express settings on the mini with those on the MacBook. They are identical. I then compared the Network System Preferences on the mini with the Macbook. The only difference is the mini's IP address is 192.168.1.67 and the MB's is 192.168.1.65.


When I run Network Diagnositics, the green lights are on up to ISP and the Internet and Server lights are red. Occassionally this morning, while cycling through the diagnostic steps, the Internet and Server lights would turn orange and sometimes, after picking the network (SSID) name and continuing, the Internet and Server lights would turn green and a connection would be made to the Internet - usually long enough for a single web page to load. Then the Internet and Server lights will stay green, but no other pages load.


Still stumped.


BDAqua, thank you for your suggestions, patience and tenacity.

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Can't connect to internet

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