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Can't connect to internet

Yesterday the connection to the Internet stopped on a July 2011 Mac mini. Running Network Diagnostics gets as far as ISP (green light) and that's it. Red light for ISP and Server. All the other devices connect no problem. Have tried resetting and restarting everything. The odd thing is that ocassionally a page will load in Safari when going from choosing a network connection step to the selecting a wi-fi network step and when quiting Network Diagnostics.


Any help is much appreciated.

Mac mini, Mac OS X (10.7.4)

Posted on May 13, 2012 1:22 PM

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Question marked as Best reply

Posted on May 13, 2012 1:43 PM

Make a New Location, Using network locations in Mac OS X ...


http://support.apple.com/kb/HT2712


10.5.x/10.6.x/10.7.x instructions...


System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


The interface that connects to the Internet should be dragged to the top of the list.


Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.


Then... Try putting these numbers in Network>TCP/IP>DNS Servers, for the Interface you connect with...


208.67.222.222

208.67.220.220


Then Apply. For 10.5/10.6 Network, highlight Interface>Advanced button>DNS tab>little + icon.


DNS Servers are a bit like Phone books where you look up a name and it gives you the phone number, in our case, you put in apple.com and it comes back with 17.149.160.49 behind the scenes. 🙂


These Servers have been patched to guard against DNS poisoning, and are faster/more reliable than most ISP's DNS Servers.

37 replies
Question marked as Best reply

May 13, 2012 1:43 PM in response to MikeV.

Make a New Location, Using network locations in Mac OS X ...


http://support.apple.com/kb/HT2712


10.5.x/10.6.x/10.7.x instructions...


System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


The interface that connects to the Internet should be dragged to the top of the list.


Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.


Then... Try putting these numbers in Network>TCP/IP>DNS Servers, for the Interface you connect with...


208.67.222.222

208.67.220.220


Then Apply. For 10.5/10.6 Network, highlight Interface>Advanced button>DNS tab>little + icon.


DNS Servers are a bit like Phone books where you look up a name and it gives you the phone number, in our case, you put in apple.com and it comes back with 17.149.160.49 behind the scenes. 🙂


These Servers have been patched to guard against DNS poisoning, and are faster/more reliable than most ISP's DNS Servers.

May 14, 2012 7:36 AM in response to MikeV.

Changing the channel didn't help. Sadly. As well, I now have a MacBook that shows the same problem. Unfortunately work calls, so I won't get back to this until the end of the week. Thanks, BDAqua for your suggestions. If anyone else has any ideas, I'm all ears (and using ethernet to connect to the Internet). 😁

May 14, 2012 12:17 PM in response to MikeV.

Dang, this is mysterious!?


Open Network Utility>Traceroute tab & traceroute this, how far does it get?


google.com


Traceroute has started ...


traceroute: Warning: google.com has multiple addresses; using 173.194.33.38

traceroute to google.com (173.194.33.38), 64 hops max, 40 byte packets

1 10.0.1.1 (10.0.1.1) 4.803 ms 1.060 ms 0.952 ms

2 192.168.15.1 (192.168.15.1) 2.087 ms 1.704 ms 1.523 ms

3 * * *

4 10.41.164.213 (10.41.164.213) 73.551 ms 51.027 ms 60.034 ms

5 64.13.115.205 (64.13.115.205) 64.994 ms 71.061 ms 60.058 ms

6 64-13-49-226.war.clearwire-dns.net (64.13.49.226) 69.826 ms 69.918 ms 60.112 ms

7 64.13.115.170 (64.13.115.170) 65.744 ms 96.083 ms 49.768 ms

8 209.85.249.34 (209.85.249.34) 85.428 ms 165.785 ms 70.225 ms

9 209.85.253.26 (209.85.253.26) 54.811 ms 65.923 ms 60.128 ms

10 sea09s02-in-f6.1e100.net (173.194.33.38) 64.997 ms 71.136 ms 60.270 ms

May 15, 2012 8:37 AM in response to BDAqua

Hi BDAqua,


This is over my head. Way over my head. This is what I see:


Traceroute has started…


traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 72 byte packets

1 192.168.1.254 (192.168.1.254) 4.367 ms 22.478 ms 1.416 ms

2 * * *

3 * * *

4 * * *

5 * * *

6 * * *

7 * * *

8 * * *

9 * * *

10 * * *

11 8.8.8.8 (8.8.8.8) 500.743 ms * 634.112 ms

Can't connect to internet

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