Previous 1 2 3 4 Next 221 Replies Latest reply: Dec 11, 2012 3:33 PM by SilverSevens Go to original post
  • Attilas Level 1 Level 1

    Up to now it look like there is two different problem with Home Sharing on the forums:


    1) People loosing connection WHILE listening to something (From what I see it is 20-40 minutes)

    2) People can't connect back to Home Sharing after iTune as been idling for a longer period. (1-2 hours or overnight)


    Look like IPv6 corrected problem number #1 for you, as it was reported by other too, but now it look like you are stuck with the second problem, as I am.


    You running iTunes on windows or a Mac ?

  • SilverSevens Level 1 Level 1

    Windows 7 Ultimate 64bit inside a Domain.

    2 720p ATV's and 1 1080p ATV

    All components connected via Ethernet using Linksys Switches


    Linksys E3000 Wireless router using 2.4 & 5ghz WiFi Freq's

    iPhones on 2.4g & iPads on 5g


    All latest Updates, BIOS, Firmware and Drivers installed everywhere.

  • Attilas Level 1 Level 1

    So you have issue on Windows 7 64bits, I have issues on Windows XP 32 bits and another user on the forums have the same problem as me and probably you while using a iMac. Look like it is not a OS problem and more related to iTune it self.


    Other thread im on:

  • SilverSevens Level 1 Level 1

    SUCCESS! I have had overnight success. Last changes were to effectively kill sleeping except for the monitor!! 5 hours between attempts. Response was quick with album art filling in quickly.

    This is the first success, more testing required and I will post my power parameters. My next test will be connecting right after work. 10 hour break. Will keep advised.

  • SilverSevens Level 1 Level 1

    Have not had to restart iTunes since 22 May - Thats a full 24 hours, more importantly it's been an overnight and a workday.

    Remember I previously unchecked IPv6 option in NIC Card settings. This is still the case.

    As promised, my power settings are:

    Turn off hard disk after : 20min

    Desktop background settings: Slide Show: Available

    Wireless Adapter Settings - Power Saving Mode: Maximum Performance

    Sleep after: Never

    Allow hybrid sleep: Off

    Hibernate after: Never

    Allow wake timers: Enable

    USB Selective suspend setting: Enabled

    PCI Express - Link State Power Management: Off

    Processor Power Management - Minimum: 90%  -  Maximum: 100%

    Turn Off Display after: 10 Minutes

    Multimedia Settings - When Sharing Media: Prevent idling to sleep

    When playing video - Optimize video quality

  • cendrizzi Level 1 Level 1

    FYI.  I have a Mac mini and my connection keeps getting lost after a while. I can stream for some time but I let  when I stop and try the next day it doesn't work and can't connect until I restart iTunes. 


    I've been sharing my library since the apple tv 1 and never had any problems. This is such a joke. I now have a Mac mini, at3, shared through an airport extreme.  I have the mini with a static ip and have tried turning off sleeping. No luck.

  • SilverSevens Level 1 Level 1

    My changes listed above seems to have done the trick for me.

    I don't know if the MAC platform has an IPv6 option that you can turn on/off

    And I'm reasonably sure the power settings look a little different

  • Davids8477 Level 1 Level 1

    The plot thickens!


    Tried an experiment today.


    Started Itunes on the "master". Logged on to the shared library form my laptop - no problem with loading library or playing a song.  Left the shared library open in local Itunes - not playing song, just connected - for several hours.


    After the several hours I could search the shared library, look at play lists etc., but when I tried to play a song I got a small window with Opening URL and a Connecting message - no song played.


    The master computer does not sleep.


    Quitting the local Itunes and clicking on the shared library brings up the list of songs etc., but still I get the Opening URL window and no song playing.


    Quiting the Master Itunes and restarting Home Sharing works fast - as it should.


    So I believe that the issue it with Itunes forgeting it is supposed to be sharing if there is not activity - I do not have the issue where it just stops during a stream.

  • SilverSevens Level 1 Level 1

    Davids8477: Your testing suggests that there is a cache that previously loaded on the target device (laptop, iPhone, iPad, etc) The cache holds Album artwork and everything except the actual songs. The songs are not called up until you specifically request them. (forgive me if you know all this already). I discovered the same issue on my iPhone when I tried that same testing methodology.

    Concerning your last two statements. Mine did not quit during a stream - at least I did not test anything that long.

    But I did notice that each time I would completely close the app on my iPhone and reopen it, the information to be cached downloaded to my device at a slower pace than the last time, until it wouldn't load at all. Changing the IPv6 setting seemed to fix that issue. However it would still quit connecting after an extended idle.

    (ex. Over night or while I was away at work). Then I changed my power config to leave everything on including Hard Drives and Monitor. Test still failed predictibly and the external SATA drive was getting quite warm.

    I then decided to change the config to let the drives and monitor sleep, and it all started working again. It's been working since the 22nd. There have been no degrading info loads and no lost connections since then.

  • cendrizzi Level 1 Level 1

    I don't have IP6 enabled.


    So I talked to an Apple support representative this morning for some time. We went through everything and so far no fix in sight. At present I've reinstalled itunes to see if that helps (one of the few things I hadn't done, and I'm doubtful it will help). Next I'll try setting up itunes on another user.


    Overall even he seemed doubtful as he talked to a senior support person who mentioned she is also having the same issues with her apple tv connecting to itunes .


    In terms of caching I've noticed when streaming a tv show I can finish the show without issue due to caching, it's always then next show that the apple tv gets stuck on. Also if I get out of my shared library and try to get back in the spinner goes until timeout.

  • SilverSevens Level 1 Level 1

    cendrizzi: I guess I should have put down the fact that I completely scrubbed my hard drive and started from scratch and that this did not work either.

    Today will be day two of testing. If i get home and get a connection right away I will do a reboot - First one since it started working again, and do another overnight\work test. If i get a connection right away after that i can consider my system fully functional again.

    Also there may be some BIOS Suspension/Hibernation settings playing a part in this issue - I just though about the fact that I have mine set to MINIMUM sleep / Restore faster - What I'd call the "Lightest Possible Sleeper" state.

  • SilverSevens Level 1 Level 1

    Still going strong!! Will try rebooting and taking another long break

  • Davids8477 Level 1 Level 1

    Well thats good news.

    I've set my power setting similar to yours.


    Going to play songs continuously on one of the ATV today to see if I get any interuptions.


    PS thanks for the idea on the cache - I'm sure you are correct.

  • SilverSevens Level 1 Level 1

    Davids8477: The reboot had no negative effect. Checked it this morning and it's still going strong!!

    Good luck in your testing.  And do keep us posted..

  • cendrizzi Level 1 Level 1

    My never gets interrupted mid stream. Only after I stop streaming and come back and try to connect to the home share. Do we have different issues?

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