HT203225: If you don't see your entire library after you update iTunes on your Mac or PC

Learn about If you don't see your entire library after you update iTunes on your Mac or PC
JKogut
Level 1 (0 points)

Q: Downloaded the latest veionof iTunes then I only get  the iTunes window showing it is trying to access it. What do I do now?

I downloaded the latest version of iTunes and now only see it trying to access the Store but will not open.  Can you help?

Windows 7

Posted on May 13, 2012 4:29 PM

Close
JKogut

Q: Downloaded the latest veionof iTunes then I only get  the iTunes window showing it is trying to access it. What do I do now?

  • All replies
  • Helpful answers

  • by wiclee,

    wiclee wiclee May 13, 2012 4:42 PM in response to JKogut
    Level 5 (6,967 points)
    May 13, 2012 4:42 PM in response to JKogut

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START>PROGRAMS>ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 n above) - START>PROGRAMS>ACCESSORIES>Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    Apple software on Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US