HT203180: If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV

Learn about If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV
stephb36

Q: purchased movies not re-syncing

I have been having this problem for a few months, and is now getting ot the point where I am going to throw my phone and laptop through a window!

 

Problem is as follows:

 

I have recently downloaded some movies from itunes directly onto my iphone 4.

I noticed there was an update for my phone, so i have updated it fully tonght.

The movies have now gone into my itunes, but will now not re-sync onto my phone.

 

There is enough space on my phone

Other movies will sync (some of which have been purchased the same way, and others have been taken from DVDs that have a digital copy - following the instructions).

 

I am a mac user, and have only been experiencing this since January this year. I have never had any other problems with itunes and syncing at all.

 

I have made sure that all of the items are compatible, and so any help that involves 'create ipod/iphone version' will not help - I have made sure of this, and cannot actually create this version, as they are already the correct version.

 

I just don't understand why some will transfer and others won't.

 

When I select 'manuallymanage music and videos when syncing, it makes no difference. I will then select the movies in the iphone tabs, and at the top right, it will say that I have selected a number of videos, but the taskbar at the bottom showing what will be transferred to my phone does not move at all. It will only move when I select certain videos.

 

I have checked the file locations, and they are all within my itunes folder, so I cannot understand what is going on.

 

Any help will be greatly appreciated. I feel there may be a trip to an apple store coming...!!

iPhone 4, iOS 5.1.1

Posted on May 13, 2012 5:04 PM