HT201685: Find the software version on your iPhone, iPad, or iPod

Learn about Find the software version on your iPhone, iPad, or iPod

DMBaker

Level 1 (0 points)

Q: my iphone is stuck.

I got a message that an update was available so I pushed the button to do that. Now there is an iTunes icon and a plug picture stuck on my screen and the phone won't do anything. This is my first iPhone. Please help. TY

iPhone 4S, Windows Vista

Posted on May 13, 2012 9:16 PM

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Q: my iphone is stuck.

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by AnaMusic,

AnaMusic May 13, 2012 9:20 PM in response to DMBaker
Level 9 (57,248 points)

May 13, 2012 9:20 PM in response to DMBaker

1: Connect the device to your computer and open iTunes.

2: If the device appears in iTunes, select and click Restore on the Summary pane.

3: If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.

iPhone User Guide
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HT201685: Find the software version on your iPhone, iPad, or iPod

Q: my iphone is stuck.

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by AnaMusic,

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